Hello,
Is anyone else experiencing a lot of intermittent signal loss over the last 3-4 days? I'm in Utah and my signal is constantly dropping on about half of my channels, especially locals. I have a VIP722 and if I have both internal tuners on local channels it will go to a Complete Signal Loss message most of the time. I was barely able to watch football over the weekend as they would drop signal about every 2-5 seconds. I lose audio every few seconds and the screen will garble. It can sometimes go a few hours without a problem then it comes back.
On my 722 I looked at the Point Dish screen and 129 jumps around between 0, 23, and 39 on signal strength. 119 is at 39. I'm not sure what else to look at.
I also have an old VIP211 upstairs as my second receiver and 129 shows a 77 signal strength. I haven't watched that one at all in the last 3-4 days but, I didn't notice any signal loss while I was testing it out just now.
I have done a reset 3 times, checked the dishes for obstructions (can't see any issues). It's been cloudy but not any worse than most other days during the winter.
I have contacted support via both telephone and chat on Sunday and they kept asking me to check that my TV and receiver were hooked up correctly! When I told them my signal strength readings they asked if my HDMI cable was connected. If a customer calls in and gives you signal strength readings from the Point Dish screen, I think it's SAFE to assume the HDMI cable is plugged in and the TV is ON!!! It has been working fine for all the years I've had it. I can't tell if my dishes need to be repointed or if my receiver is failing. They told me unless there was a message on the screen while I was talking to them they couldn't do anything. Very frustrating. I ended up having to hang up both times, I just can't deal with that level of disconnect. Support has always been pretty good in the past 12+ years I've been a customer.
Forgive me if this is not the correct forum but, not sure how to resolve this. If I'm in the wrong place please feel free to boot me.
Thanks for any help!
J
Is anyone else experiencing a lot of intermittent signal loss over the last 3-4 days? I'm in Utah and my signal is constantly dropping on about half of my channels, especially locals. I have a VIP722 and if I have both internal tuners on local channels it will go to a Complete Signal Loss message most of the time. I was barely able to watch football over the weekend as they would drop signal about every 2-5 seconds. I lose audio every few seconds and the screen will garble. It can sometimes go a few hours without a problem then it comes back.
On my 722 I looked at the Point Dish screen and 129 jumps around between 0, 23, and 39 on signal strength. 119 is at 39. I'm not sure what else to look at.
I also have an old VIP211 upstairs as my second receiver and 129 shows a 77 signal strength. I haven't watched that one at all in the last 3-4 days but, I didn't notice any signal loss while I was testing it out just now.
I have done a reset 3 times, checked the dishes for obstructions (can't see any issues). It's been cloudy but not any worse than most other days during the winter.
I have contacted support via both telephone and chat on Sunday and they kept asking me to check that my TV and receiver were hooked up correctly! When I told them my signal strength readings they asked if my HDMI cable was connected. If a customer calls in and gives you signal strength readings from the Point Dish screen, I think it's SAFE to assume the HDMI cable is plugged in and the TV is ON!!! It has been working fine for all the years I've had it. I can't tell if my dishes need to be repointed or if my receiver is failing. They told me unless there was a message on the screen while I was talking to them they couldn't do anything. Very frustrating. I ended up having to hang up both times, I just can't deal with that level of disconnect. Support has always been pretty good in the past 12+ years I've been a customer.
Forgive me if this is not the correct forum but, not sure how to resolve this. If I'm in the wrong place please feel free to boot me.
Thanks for any help!
J
