FOX News Channel/DISH dispute

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As a PR and marketing professional I speak from experience that the very last thing you want to tell a customer is "There's nothing I can do" and leave it at that.

Sometimes it is refreshing when a customer rep tells the truth. There is nothing that can be done except at the highest levels of Dish. And they are not allowed to volunteer credits to customers unless the customer demands it.
 
But really this fighting has got to stop. The pricing on Dish is no different than Directv, customers are no longer saving any money keeping Dish then going with another provider.

Claude that's simply not true. Why make things up?
It is true, though. Apples to apples packages are roughly the same price, especially when factoring fees.

Where Dish leads on price is by offering more basic packages with fewer channels for less money.
 
It is true, though. Apples to apples packages are roughly the same price, especially when factoring fees.

Where Dish leads on price is by offering more basic packages with fewer channels for less money.

I run the numbers for both my TV and cellphone services about twice a year, particularly if I see a promotion that looks like it might save me a few bucks. Invariably, after taking introductory promotions into account, I don't find any cost savings that lead me to switch. I've been with Dish for 13 years and my cell carrier for 15+. I went into my cell carrier store a few months ago to add a line and switch to what looked like a better deal. Once there, some small print was pointed out that changed the picture and two employees looked me straight in the eye and said my old, grandfathered plan was the best deal they know of. So I stuck with it. Last time I looked at TV options (probably 6 months ago) Dish, Direct, UVerse and cable were literally within $2/month of each other for comparable plans/hardware. I'm dealing with upper tier programming packages and just don't see any price justification for one service over another.
 
I cancelled Dish Sunday. Monday they emailed me with an offer - $25 off times 10 months with a 24 month commitment, plus 3 months free Cinemax & Starz. Not interested.

For me, it's like having multiple restaurants in town which serve a prime rib buffet. When one restaurant stops serving steak and substitutes hamburger because of a supplier dispute, do you continue to patronize them at the old price, and / or ask for a discount, or simply eat at the next place down the street?
Granted, it's not as easy as that because of the equipment involved with Satellite TV. But I'm taking the steps to make swapping easier in the future by leaving both dishes up and wiring in place where it differs between the two systems.

I've done this with my ISP. When the introductory rate goes away, I simply unplug my router from my DSL modem, plug it into my cable modem, and don't skip a beat.

Speak with your wallet, I always say.
 
Fox channel blackout on Dish continues http://www.usatoday.com/story/money...dish-contract-negotiations-blackout/20752761/
This one led to heated comments on consumer complaint websites, with many saying they paid for Fox and expect to get it. It also led to a war of words between the two companies.Fox maintained that Dish took their channels off at 11:50 p.m. on Saturday. Dish spokeswoman Courtney Culpepper says Fox removed the channels at 11:59 p.m."Fox News Channel did not disconnect Dish, rather, Dish prematurely ceased distribution of Fox News in an attempt to intimidate and sway our negotiations," said Tim Carry, executive vie president of distribution for Fox News Channel and Fox Business Network. "It is unfortunate that the millions of Fox News viewers on Dish were used as pawns by their provider."Warren Schlichting, Dish senior vice president of programming, said in a statement. that "Fox blacked out two of its news channels, using them as leverage to triple rates on sports and entertainment channels that are not in this contract." "It's like we're about to close on a house and the realtor is trying to make us buy a new car as well," he added.Dish may suffer the most in the dispute."When I signed up to DISH, FOX News and FOX Business was in the package," Don of Anthem, Ariz. posted on Consumeraffairs.com. "Without them, I would expect a huge drop in my rates at least."Like many, the Arizona resident said he planned to move to another carrier, which Fox was urging viewers to do. He posted Monday that "I'm not waiting for them to realize their miscalculations on the backlash that is going to come from this. I'm going to DirecTV today." Dish had just settled disputes that led to the temporary blackout of some local CBS stations and another one of Turner Broadcasting channels, including CNN, Cartoon Network and Turner Classic Movies.Patty of Fish Creek, Wisc. offered more pointed comments on the Consumer Affairs site."...So this is my Merry Christmas from Dish Network!!! Pulling Fox News I hope will cost Dish Network serious loss of customers," she wrote. "To pull one of the only program (sic) that I watch, among the 798 crappy programs they offer, is insane."
 
We use Knucklehead as term of endearment at work, in no way do we there or do I mean it as something derogatory. Definitely apologize if it offended.
Its all good bro,I think all these channel disputes are gettin to us lol.No hard feelings on my part.

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Tugboat, what did you expect the CSR to say. They have absolutely no control over disputes. Do you think you would get anywhere if you went into your local John Deere dealer and told a salesman that they had to change the color of their tractors because you don't like green? That's about how much power a CSR has at Dish.

You're missing the point. :) These folks want to call in, and be offered MONEY, irrational amounts, to satisfy their anger. They want disproportionate amounts, not tied to any rational calculation, to make them be quiet. Plenty of people on this thread have said "call in and see what they offer you" when they don't even care about the channel. I'm telling folks...the spigot of free money has a limit, and it not "free". I am sure Dish is very carefully measuring the amount of cancellations, the amount of money given out as "hush money" versus how much the channels will cost them. They may possibly reach a point where offers are reduced, and customers will be told "thank you, we will note your concern".

This is a dynamic process, Dish functions on a budget, and that budget is not tied in any way to Charlie Ergen's wallet. There are budgets for departments, and it is possible, quite possible, that Dish will stop offering money to those upset about the loss (and the B.S. 'ers who are greedy and just want to take advantage of the situation).
 
I don't know what the solution is,but I think most everyone can agree that constant disputes and increses in our bills are no fun.Is it a la carte,is it govt intervention,is it customers revolting and dropping pay tv?Could it be all of the above?I just want decent programming with no interruption at a decent price.

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For me, it's like having multiple restaurants in town which serve a prime rib buffet. When one restaurant stops serving steak and substitutes hamburger because of a supplier dispute, do you continue to patronize them at the old price, and / or ask for a discount, or simply eat at the next place down the street?.

In this dispute my restaurant stopped serving hamburger, but I can still get plenty of steak.
I can live with that.
 
I read that Fox News initially paid carriers $11 per subscriber to get their channel carried.
Does anyone know what kind of carriage fee we are talking about for Fox News/Business now? CNN is like MSNBC, no ratings. But Fox has big ratings now, so Charlie is playing big time chicken. I wonder what kind of deal Direct will make me?
 
You're missing the point. :) These folks want to call in, and be offered MONEY, irrational amounts, to satisfy their anger. They want disproportionate amounts, not tied to any rational calculation, to make them be quiet. Plenty of people on this thread have said "call in and see what they offer you" when they don't even care about the channel. I'm telling folks...the spigot of free money has a limit, and it not "free". I am sure Dish is very carefully measuring the amount of cancellations, the amount of money given out as "hush money" versus how much the channels will cost them. They may possibly reach a point where offers are reduced, and customers will be told "thank you, we will note your concern".

This is a dynamic process, Dish functions on a budget, and that budget is not tied in any way to Charlie Ergen's wallet. There are budgets for departments, and it is possible, quite possible, that Dish will stop offering money to those upset about the loss (and the B.S. 'ers who are greedy and just want to take advantage of the situation).

What is so true and cutting of your post is...If the average person has say 100 channels removing 2 of them would be 2% of there viewing.....

Now the other part that's makes my side split of laughter is.......There looking for a handout!!! Really its priceless.....So is a corporate handout ok???? Just sayen!!! lol
 
You're missing the point. :) These folks want to call in, and be offered MONEY, irrational amounts, to satisfy their anger. They want disproportionate amounts, not tied to any rational calculation, to make them be quiet. Plenty of people on this thread have said "call in and see what they offer you" when they don't even care about the channel. I'm telling folks...the spigot of free money has a limit, and it not "free". I am sure Dish is very carefully measuring the amount of cancellations, the amount of money given out as "hush money" versus how much the channels will cost them. They may possibly reach a point where offers are reduced, and customers will be told "thank you, we will note your concern".
Which is why it's important to call in quickly, and not wait too long.
 
I love that this channel is gone. I hope it doesn't come back, but I'm sure it will.

As long as Stewart can get clips to own them on the daily, I don't care.

Since you don't have to tune to it if you don't like it, why would it matter to you if it was there or not?
 
Lol they replaced Fox News with the blaze. I guess that's kind of like fox news.

No. Even if he wanted to, Beck is light years from having anything even close. When CNN gets yanked, there are credible alternatives for viewers left in the lurch. With Fox News, not so much. Then add in the lopsided viewer numbers between FNC and everyone else and you end up with a much bigger problem this time around. Even bigger than the AMC dispute which upset most subscribers over only a couple of hours of programming a week. The same viewers that propel FNC's winning prime time numbers on Monday, do the same for the rest of the week as well. this a different magnitude of problem for Chuck, Jim and Joe.
 
No. Even if he wanted to, Beck is light years from having anything even close. When CNN gets yanked, there are credible alternatives for viewers left in the lurch.
Those on the left don't think much of CNN. NPR is the news source. And not because NPR is liberal, but because it is the best place to get intelligent news coverage (without the blatantly biased commentary). And for programs like the Diane Rehm Show and Talk of the Nation, you'll get intelligent perspectives inserted from liberal and conservative sources.
With Fox News, not so much.
Other than Newsmax, The Blaze on television. Or WorldNetDaily, Newsmax, Fox News, Washington Times, BretBrait, etc... etc... online, and the 12 to 16 or so hours of AM Radio programming available on two to fourstations in the local area. No where to turn?
Then add in the lopsided viewer numbers between FNC and everyone else and you end up with a much bigger problem this time around.
Then complain to Fox for leveraging a channel you like in order to get better rates on unrelated channels.
Since you don't have to tune to it if you don't like it, why would it matter to you if it was there or not?
Scott has requested that we don't go into that in this forum.
 
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Scott has requested that we don't go into that in this forum.[/QUOTE said:
I can't even ask a logical question? I wasn't arguing with anyone. It just should not matter one way or another if any channel is in the lineup to someone who does not like to watch that channel. That is what the remote is for!
 
What is so true and cutting of your post is...If the average person has say 100 channels removing 2 of them would be 2% of there viewing.....

Now the other part that's makes my side split of laughter is.......There looking for a handout!!! Really its priceless.....So is a corporate handout ok???? Just sayen!!! lol

My subscription is for 120 channels. I may watch a dozen of them. Of all the TV I watch, 40% to 50% is Fox News Channel. So based on your logic and My viewing habits I should be entitled to at least 40% off my bill. That doesn't count compensation for disrupting my normal habits and agrivation.
 
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