Contacting DIRT

Maybe add a DIRT category here...
 

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Thanks Zach.

Is there specific protocol on how long to wait for a response after contacting a DIRT member? I reached out to a member a week ago and haven't received a response. I just chose which DIRT member to PM based on who had read my original thread in the forums. I don't want to be bother multiple DIRT members at the same time.
 
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Smartkid,

I do apologize for the delayed response in getting back to you. I am more than happy to help you with any DISH questions/concerns you have today!

Please PM me w/ the phone and 4 digit PIN number for further assistance.

Thanks.
 
The DIRT Team has provided us with a schedule to better help our Dish Customers / Members know when they are online.

Mike H.
Sunday-Thursday 6am-2:30pm MT

Andrea B.
Friday-Monday 6am-5pm MT

Tommy F.
Sunday-Wednesday 6am-5pm MT

Cheri T
Saturday, Tuesday-Wednesday, Friday 7am-6pm MT

Kim E.
Sunday-Thursday 8am-4:30pm MT

Becki B.
Wednesday-Saturday 11am-10pm MT

Andrew E.
Saturday-Tuesday 10:30am-9:30pm MT

Jason S.
Sunday-Wednesday 11am-10pm MT

Chris S.
Wednesday-Saturday 11am-10pm MT

Matt G
Monday-Tuesday, Thursday-Friday 11am-10pm MT

Dan B.
Wednesday-Sunday 1:30pm-10pm

Sarah J
Sunday-Wednesday 11am-10pm MT

Zach S
Wednesday-Saturday 6am-5pm MT

Mike L
Saturday, Monday, Thursday-Friday 11am - 10pm MT
 
It would help if they would log on to this site more regularly. According to the above schedule, there are 4 on duty now, but none logged on/RED.
 
KAB,

I do apologize for any inconvenience this may have caused you or the Satellite Guys family. We're working to be more active on the site and I will forward this to my other teammates to log in once their shift starts.

Thanks.
 
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For fuuture reference, just send them (dish_answers) a PM on Twitter with a link to the thread and somebody on DIRT addresses it pretty quickly.
 
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Here is the newest schedule. :)

Mike H- Sunday-Thursday 6am-2:30pm MT

Andrea B. - Sunday-Monday, Thursday-Friday 6am-5pm MT

Tommy F. - Sunday-Wednesday 6am-5pm MT

Cheri T. - Wednesday-Saturday 7am-6pm MT

Kim E. - Sunday-Thursday 8am- 4:30pm MT

Sarah J- Tuesday-Friday 11am- 10pm MT

Andrew E- Sunday-Tuesday, Saturday 11am- 10pm MT

Jason S- Sunday-Wednesday 11am-10pm MT

Chris S- Sunday, Thursday-Saturday 11am-10pm MT

Matt "Speedy" G. Monday, Wednesday-Friday 11am-10pm MT
 
Here is the newest schedule. :)

Mike H- Sunday-Thursday 6am-2:30pm MT

Andrea B. - Sunday-Monday, Thursday-Friday 6am-5pm MT

Tommy F. - Sunday-Wednesday 6am-5pm MT

Cheri T. - Wednesday-Saturday 7am-6pm MT

Kim E. - Sunday-Thursday 8am- 4:30pm MT

Sarah J- Tuesday-Friday 11am- 10pm MT

Andrew E- Sunday-Tuesday, Saturday 11am- 10pm MT

Jason S- Sunday-Wednesday 11am-10pm MT

Chris S- Sunday, Thursday-Saturday 11am-10pm MT

Matt "Speedy" G. Monday, Wednesday-Friday 11am-10pm MT

I can attest to Matt as being Speedy.
He was very helpful and got it done very quickly. If the bosses are watching: Give this man a raise!












(For you people with your mind in the gutter, I am referring to answering all my questions about the receiver swap and how it affects my account.)
 
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