All genie clients stopped working today.

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george99

SatelliteGuys Pro

Original poster

Dec 27, 2007

276

14

• Apr 20, 2018

• #1

I have an HR54.
I have a C61k and a C41

I also have 3 H25s

Suddenly today my 2 genie clients won't connect to the server. They both say server not found.
I did a red button reset on both of them and the HR54. No luck. All cables are in good shape and tight. NOTHING changed.

Any ideas? Maybe they did a software update that screwed things up?

 

raoul5788

Studebaker driver

Staff member

HERE TO HELP YOU!

Supporting Founder

Lifetime Supporter

Dec 28, 2004

32,780

17,716

Cheshire CT

• Apr 20, 2018

• #2

That's odd. Assuming the H25s are working, can you swap one of them with one of the clients?

 

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george99

SatelliteGuys Pro

Original poster

Dec 27, 2007

276

14

• Apr 21, 2018

• #3

Well, I disconnected all the cables, reconnected, and they came back to life. All the cables were tight, not cracked. No clue what happened, but at least its working now.

 

• 

Reactions: raoul5788

Marcingak

SatelliteGuys Pro

Feb 5, 2015

211

59

NJ

• Apr 28, 2018

• #4

Sometimes unplugging everything from the power outlet solves the problem.

 

S

Soccernut

SatelliteGuys Pro

Jan 19, 2004

187

24

Fresno,ca

• Apr 28, 2018

• #5

I had the same issue with the new Genie mini update, the light on the client was green but it would not connect, a couple of red button resets of the HR44 and also the client solved the problem.

 

G

george99

SatelliteGuys Pro

Original poster

Dec 27, 2007

276

14

• May 10, 2018

• #6

I also have issues sometimes that my clients and HR25s are not reading recordings. It says I have no recordings. Red button reset on the RH54 solves it, but it happens quite often.

 

M

mdram

SatelliteGuys Pro

Aug 24, 2005

4,078

807

Md

• May 10, 2018

• #7

and this is just another reason clients are worthless

 

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george99

SatelliteGuys Pro

Original poster

Dec 27, 2007

276

14

• May 10, 2018

• #8

I agree, but from my understanding, the C61K is the only way to get 4K. Am I wrong?

 

M

mdram

SatelliteGuys Pro

Aug 24, 2005

4,078

807

Md

• May 10, 2018

• #9

c61k, or rvu, but c61k is the better of the 2 imho

 

pmayo

Active SatelliteGuys Member

Dec 6, 2005

19

0

• May 23, 2018

• #10

Same issue here. 2 C61K's and 2 C61's would not connect to the HR54 this morning. Reset HR54 nothing -- same with clients. Searched for around 10 minutes and then connected