While watching this morning, both TVs suddenly went out with a 775 error message. I've been a subscriber for over 20 years and know how to trouble shoot errors. I checked the SWM and all connections (I had a steady green light), checked all cables inside and outside on the dish, and reset the receiver numerous times. No luck, still the 775 error. After trying a few more times to reset everything, I finally gave up and called DirecTV. The service rep said he could send out a technician but it would cost $99 unless I signed up for the Protection Plan. I know from reading your blog that the Protection Plan is a bad deal and told him so numerous times. He really was persistent but finally gave up and said he would send the technician tomorrow for $99.
My question is, does the $99 fee apply even if the problem is due to DirecTV equipment failure? The service rep said I would have to pay no matter what was the cause. Does this sound right?
My question is, does the $99 fee apply even if the problem is due to DirecTV equipment failure? The service rep said I would have to pay no matter what was the cause. Does this sound right?
