Not this again - the audio/video skips and pixelation

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ejb1980

SatelliteGuys Pro
Original poster
Oct 26, 2010
3,406
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Vermont
Is anyone here seeing dropouts on CNN, MSNBC, ESPN2, NBC Sports Boston, sports channels in the 700s, and various other channels? I started seeing it this week. It's not rain. Everything is tight. I haven't seen it on ESPN "1", FS1, HBO, Comedy Central, or locals specifically.

Someone on the "other site" reported the dropouts on a couple of the same channels. For me, the dropouts are not constant, but every few minutes and is just annoying enough to notice but not yet annoying enough to stop watching.
 
ejb1980 said:
Is anyone here seeing dropouts on CNN, MSNBC, ESPN2, NBC Sports Boston, sports channels in the 700s, and various other channels? I started seeing it this week. It's not rain. Everything is tight. I haven't seen it on ESPN "1", FS1, HBO, Comedy Central, or locals specifically.

Someone on the "other site" reported the dropouts on a couple of the same channels. For me, the dropouts are not constant, but every few minutes and is just annoying enough to notice but not yet annoying enough to stop watching.
Click to expand...
You can say dbstalk, it's quite all right.
 
Can’t speak for all those channels, but I do see/hear this frequently on MSNBC and CNN to be sure. I have several receivers fed by two dishes — same problem evident on all.


Sent from my iPad using SatelliteGuys mobile app
 
I WANT MORE said:
IMO they never went away.
Click to expand...

From when? I saw them last year for several months. They stopped at the end of the year. I haven't seen them at all until this week - with one exception... NBC Sports Boston. This channel has been doing it on Directv since at least September, with it being worse several weeks ago. I only watch during Celtics games, and occasionally a flip-by for a Revolution match but during both events there was skipping and audio issues. The extreme issues are not there anymore, but the minor pixelation is there for sure. I am not counting the occasional pixelation on the YES Network that has been on the channel since I have been a Directv customer.
 
I started noticing an unacceptable amount of artifacting on many random channels starting about 5yrs ago. If you go back about 10yrs DirecTV had mostly human eyeballs constantly watching hundreds of monitors for any problems. Except for shift changes, the occasional operator falling asleep or getting into a conversation and not watching, it worked very well. Problems were noticed and corrected almost immediately back then.

Then came automated exception based monitoring where equipment was programmed to alarm with loss of or freezing video and audio. It didn't work very well back then and today it works better but it cannot sense brief ongoing problems and those can go on for hours without anything alarming. Add lots of layoffs and less eyes on monitors and here we are today with in my opinion, an unacceptable amount of glitches, artifacting, lip sync problems and the like. Get used to it or call and complain.
 
People who have called and complained report that Directv will send a tech and start replacing equipment, cables etc. which only helps if the problem is on the customer side. They don't seem to have any process for recognizing problems on their end, so what good would calling and complaining do?
 
I've known employees who have called and complained to the 800 number in the past about problems just to get something on record. Not sure where that goes but the 800 number is the main customer interface to DirecTV. Or I could post the phone numbers for Existing Customers/Customer Service or Residential Customer Complaint. Or if its a widespread ongoing problem, how bout the direct numbers for CRBC and LABC Broadcast Operations? It would be hard to ignore a bunch of customer complaints on those numbers.


slice1900 said:
People who have called and complained report that Directv will send a tech and start replacing equipment, cables etc. which only helps if the problem is on the customer side. They don't seem to have any process for recognizing problems on their end, so what good would calling and complaining do?
Click to expand...
 
Inclined Orbit said:
I've known employees who have called and complained to the 800 number in the past about problems just to get something on record. Not sure where that goes but the 800 number is the main customer interface to DirecTV. Or I could post the phone numbers for Existing Customers/Customer Service or Residential Customer Complaint. Or if its a widespread ongoing problem, how bout the direct numbers for CRBC and LABC Broadcast Operations? It would be hard to ignore a bunch of customer complaints on those numbers.
Click to expand...

Would Directv even accept customer calls to the broadcast operations centers? Somehow I doubt they'd be too happy if someone got the number and posted it, and they started getting hundreds of calls. Even if the calls were all legit at first, once those numbers were out they'd eventually start getting calls for stuff that was on the customer end where the customer didn't like that answer and be forced to change their number to quit wasting their time.
 
slice1900 said:
Would Directv even accept customer calls to the broadcast operations centers? Somehow I doubt they'd be too happy if someone got the number and posted it, and they started getting hundreds of calls. Even if the calls were all legit at first, once those numbers were out they'd eventually start getting calls for stuff that was on the customer end where the customer didn't like that answer and be forced to change their number to quit wasting their time.
Click to expand...
They would eventually just change the numbers ...
I use to have multiple inside numbers to D* but the majority have been changed ...
They would at that point take that number and roll it back into the Call Center tree.
 
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