HELP! All my Hopper 3 recordings are inaccessible
- Thread starter alokep
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DVR's were never meant for archiving recordings, they are meant to record, watch and then delete.
Understood.
Still, one gets concerned when recorded (but unwatched) episodes are at risk of getting lost.
The point is: Some H3S behaved in a glitchy way for no apparent reason and then fixed itself in equally mysterious way.
Was it suspect software (uploaded 16 days ago)? impending hardware failure?
It is this lack of information that's (somewhat) unsettling.
The attitude of members here seems to be to "just wait and the problem will fix itself" or "losing recordings is no big deal".
Aloke
Stay calm and carry on.
I would not swap the boxes. Send it back. I have had a lot of bad experiences with the receivers that dish sends out to customers. The issue is resolved for one thing, and if you want to save your recordings, EHD is the most viable solution.
I am quite sure I have never, ever seen anybody treat losing recordings as no big deal here. If anything, just the opposite
Thanks.
I'm thinking along the same lines. EHD will at least save me from H3S's hard disk failures. (I know.. my EHD can fail too but I can use a USB3 dock and store the EHD on a shelf if I get paranoid
I'll wait a week. If the problem does not come back, I'm sending the replacement back.
<Rant on>
The Dish phone tech support people are clueless. This morning they insisted that they are sending me a new H3S. You warned me earlier that it would be refurbished.
The replacement box showed up and it is refurbished (per label on the box).
What bugs me is that the phone rep today could not tell if this was a hardware problem. If it is not, then I'm not switching boxes.
IMO, it is most likely a software issue. Obviously, nothing "fixes itself" for no reason. Someone at Dish did something either to their servers, or the boxes to make the DVR behave itself.
That info does not get trickled down to the tech support folks and they end up inconveniencing less techy customers (and spending $$ in shipping replacements unnecessarily).
<Rant off>
I'm thinking along the same lines. EHD will at least save me from H3S's hard disk failures. (I know.. my EHD can fail too but I can use a USB3 dock and store the EHD on a shelf if I get paranoid
I'll wait a week. If the problem does not come back, I'm sending the replacement back.
<Rant on>
The Dish phone tech support people are clueless. This morning they insisted that they are sending me a new H3S. You warned me earlier that it would be refurbished.
The replacement box showed up and it is refurbished (per label on the box).
What bugs me is that the phone rep today could not tell if this was a hardware problem. If it is not, then I'm not switching boxes.
IMO, it is most likely a software issue. Obviously, nothing "fixes itself" for no reason. Someone at Dish did something either to their servers, or the boxes to make the DVR behave itself.
That info does not get trickled down to the tech support folks and they end up inconveniencing less techy customers (and spending $$ in shipping replacements unnecessarily).
<Rant off>
Just a update after having a problem with 1 recording last night all is well today...no problems with seeing recordings.
There is a lot of data and different files that are downloaded to the Hopper family on a regular basis including the guide updates. Occasionally there's a problem but it's usually quickly identified here on the forum and DISH usually fixes it promptly, sometimes even before others notice a problem.
One lesson I learned is to
a) not panic
b) check here (Dish forum is unusable after they changed their forum software)
c) wait a few days for the problem to get fixed
As a last resort d) call Dish tech support
a) not panic
b) check here (Dish forum is unusable after they changed their forum software)
c) wait a few days for the problem to get fixed
As a last resort d) call Dish tech support
I would tend to think that DVRs are used in whatever fashion anyone wants. As long as your paying the subscription, why can’t anyone archive anything they subscribe to?
If archiving is out of the ordinary, why is it possible to connect an external drive to the H3? Without any proof, I’ll go out on a limb and say most everyone has something on their DVR that they are saving.
Sent from my iPhone using SatelliteGuys
You bet! There are lots of episodes that one is saving to get to when time permits.
I consider external drive as something to use if the storage in H3S is getting filled up. By then you have LOTS of episodes saved up!!
When suddenly, they are not accessible, and you don't know if it is a failing hard drive (bad news!) or a software glitch (better, but one can lose data even from buggy software), the panic mode is understandable.
Appeal to Dish people reading this: please give us an idea of what happend and why.
I consider external drive as something to use if the storage in H3S is getting filled up. By then you have LOTS of episodes saved up!!
When suddenly, they are not accessible, and you don't know if it is a failing hard drive (bad news!) or a software glitch (better, but one can lose data even from buggy software), the panic mode is understandable.
Appeal to Dish people reading this: please give us an idea of what happend and why.
Last edited:
Thanks.
I'm thinking along the same lines. EHD will at least save me from H3S's hard disk failures. (I know.. my EHD can fail too but I can use a USB3 dock and store the EHD on a shelf if I get paranoid
I'll wait a week. If the problem does not come back, I'm sending the replacement back.
<Rant on>
The Dish phone tech support people are clueless. This morning they insisted that they are sending me a new H3S. You warned me earlier that it would be refurbished.
The replacement box showed up and it is refurbished (per label on the box).
What bugs me is that the phone rep today could not tell if this was a hardware problem. If it is not, then I'm not switching boxes.
IMO, it is most likely a software issue. Obviously, nothing "fixes itself" for no reason. Someone at Dish did something either to their servers, or the boxes to make the DVR behave itself.
That info does not get trickled down to the tech support folks and they end up inconveniencing less techy customers (and spending $$ in shipping replacements unnecessarily).
<Rant off>
The nail that you hit on the head the hardest is that the customer support people are clueless. And it’s not all their fault because there are some software issues that have been in effect for a while that has never been added to customer service’s database of known issues, And the techs are paying the price for it.
I’m so guilty of this. I have 193 movies, going back 5 years and news reports of the 2013 Washington, IL tornado, et al, And I still haven’t connected an EHD to my Hopper and backed everything up
No one knows. Some are guessing that it has to do with Guide download/updates.
That does not explain why all those "missing" episodes could be accessed normally in Dish Anywhere even when they were "missing" on the H3S.
Dish Anywhere is just a web UI that accesses contents of a H3S. So, the Dish Anywhere UI couls access content on the H3S that the Carbon UI of the H3S could not.
'splain that!!
That does not explain why all those "missing" episodes could be accessed normally in Dish Anywhere even when they were "missing" on the H3S.
Dish Anywhere is just a web UI that accesses contents of a H3S. So, the Dish Anywhere UI couls access content on the H3S that the Carbon UI of the H3S could not.
'splain that!!
That's too bad.
Mine seems to be OK so far.
1030 am (eastern) on Jan 1.
Could you access the episodes through Dish Anywhere?
Will transferring the recordings to USB HDD help? I doubt it. The problem is not in H3S hardware, but their software or back-end servers. I think ....
I don't know what to do about this. Dish employees seem to be lurking here. Calling their phone support is pointless.
This is their way of bringing excitement in our lives, I suppose.
Mine seems to be OK so far.
1030 am (eastern) on Jan 1.
Could you access the episodes through Dish Anywhere?
Will transferring the recordings to USB HDD help? I doubt it. The problem is not in H3S hardware, but their software or back-end servers. I think ....
I don't know what to do about this. Dish employees seem to be lurking here. Calling their phone support is pointless.
This is their way of bringing excitement in our lives, I suppose.
Ugh - this sounds like the issue I have with my Directv HR44. I will be getting a Hopper 3 on Friday.
I haven't had any issues today; Been watching an eclectic mix of my recorded stuff and Batman on IFC
