Pixelated image on tvs fed by Joeys

NABRIL · Dec 28, 2018

Hello
I have a hopper 3 and 2 joeys in the house. For some reason, when viewing ota or dish channels on the joey tvs, the image gets heavily pixelated to the point of not being watchable; there is no sound.. Eventually it goes away buy may or may not return. It happens on the hopper tv but a lot less.

What could be happening? Might I have a bad hopper hard drive?

thomasjk · Dec 28, 2018

You need the latest OTA tuner. I bought the AirTV version and it corrected my issues. There is a whole thread about this any chance for a new dual tuner ota dongle?

HipKat · Dec 29, 2018

NABRIL said:
Hello
I have a hopper 3 and 2 joeys in the house. For some reason, when viewing ota or dish channels on the joey tvs, the image gets heavily pixelated to the point of not being watchable; there is no sound.. Eventually it goes away buy may or may not return. It happens on the hopper tv but a lot less.

What could be happening? Might I have a bad hopper hard drive?

Thomas is correct. Your OTA adapter is overheating. The new ones will correct that,, but either way, make sure the adapter is well ventilated

KAB · Dec 29, 2018

HipKat said:
Thomas is correct. Your OTA adapter is overheating. The new ones will correct that,, but either way, make sure the adapter is well ventilated

Not really, the problem was with the single tuners, not the hot duals. It was a firmware issue that Dish could not seem to find a solution to.

HipKat · Dec 29, 2018

KAB said:
No, the problem was with the single tuners, not the hot duals. It was a firmware issue that Dish could not seem to find a solution to.

It's both. The old Duals did the same thing. I had a few, after we went on a blitz installing OTA, where customers complained about Joeys pixelating, and I'd pull the adapter out of the USB port and the Joeys would clear right up

NABRIL · Dec 29, 2018

HipKat said:
It's both. The old Duals did the same thing. I had a few, after we went on a blitz installing OTA, where customers complained about Joeys pixelating, and I'd pull the adapter out of the USB port and the Joeys would clear right up

thank you all. My ota adapter was supplied by Dish (I'm pretty sure), so I should get them to replace it, right?

Also. The pixelation occurs on non-ota channels as well. Could the overheating be affecting the reception of those channels as well?

ekilgus · Dec 29, 2018

KAB said:
Not really, the problem was with the single tuners, not the hot duals. It was a firmware issue that Dish could not seem to find a solution to.

I still experience the same issue fairly frequently on the Joey's (never on my HWS). I discovered a solution by going through a few channels and especially going from hopper tuner to an OTA tuner and back. This seems to reset whatever is causing this, so I also am convinced it's a firmware issue that Dish seems unable to remedy. For me at least, the OTA tuner isn't the problem.

KAB · Dec 29, 2018

NABRIL said:
thank you all. My ota adapter was supplied by Dish (I'm pretty sure), so I should get them to replace it, right?

The adapter was a personal purchase option. Most of us paid about $50.00 for the first incarnation. So no, Dish is not going to replace. You can get the new AirTV dual tuner for $30.00.

HipKat · Dec 29, 2018

NABRIL said:
thank you all. My ota adapter was supplied by Dish (I'm pretty sure), so I should get them to replace it, right?

Also. The pixelation occurs on non-ota channels as well. Could the overheating be affecting the reception of those channels as well?

Yes, that’s exactly what it’s doing

reubenray · Dec 30, 2018

KAB said:
The adapter was a personal purchase option. Most of us paid about $50.00 for the first incarnation. So no, Dish is not going to replace. You can get the new AirTV dual tuner for $30.00.

Will this do the same thing as the Dish version? I am switching to Dish next week and getting prepared.

HipKat · Dec 30, 2018

reubenray said:
Will this do the same thing as the Dish version? I am switching to Dish next week and getting prepared.

No, the ones we use now are not overheating like the ones we used to use

JSheridan · Dec 30, 2018

reubenray said:
Will this do the same thing as the Dish version? I am switching to Dish next week and getting prepared.

Yes, the AirTV dual tuners currently work the same as the latest Dish branded dual tuners. Hopefully they'll continue to work on Dish equipment indefinitely even though they are intended for AirTV products.

KAB · Dec 31, 2018

reubenray said:
Will this do the same thing as the Dish version? I am switching to Dish next week and getting prepared.

They are identical on the inside. But one is $20-30 less than the other, so let math be your friend.

reubenray · Dec 31, 2018

KAB said:
They are identical on the inside. But one is $20-30 less than the other, so let math be your friend.

That is why I asked because I am cheap.

Bobby · Dec 31, 2018

reubenray said:
That is why I asked because I am cheap.

I wouldn't necessarily say cheap in this case, I would say smart!

reubenray · Dec 31, 2018

Is AirTV the only place to buy this from?

Bobby · Dec 31, 2018

reubenray said:
Is AirTV the only place to buy this from?

It may be available somewhere else but you will not get it any cheaper. Those here who have bought them from AirTV have been very satisfied....

NABRIL · Jan 1, 2019

KAB said:
The adapter was a personal purchase option. Most of us paid about $50.00 for the first incarnation. So no, Dish is not going to replace. You can get the new AirTV dual tuner for $30.00.

A few months ago (I don't remember exactly), Dish supplied my OTA antenna and thusly the adapter. So, they should replace it, no?

JSheridan · Jan 1, 2019

NABRIL said:
A few months ago (I don't remember exactly), Dish supplied my OTA antenna and thusly the adapter. So, they should replace it, no?

You were lucky that they gave you that as a gift. Even though they'll probably replace it if you whine loud enough it's not their obligation.

Jim5506 · Jan 1, 2019

OTA adapter is NOT part of the necessary hardware to receive Dish Satellite programming, therefore it is entirely your responsibility.

Pixelated image on tvs fed by Joeys

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