Dish probably just lost me as a customer

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Cheddar_Head

Cheddar_Head

SatelliteGuys Pro
Original poster
Feb 13, 2008
588
765
Colorado Springs
I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.
 
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Cheddar_Head said:
I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.
Click to expand...

Sounds like it's time to email ceo@dishnetwork.com .... they will help you
 
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Cheddar_Head said:
I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.
Click to expand...

That is so weird. Dish contacted me to send out a tech for free to re-peak my dish in January. I am not on the protection plan, and I was on the Welcome Pack at the time.

OTOH, they won't even let me pay for a tech to come out and install an antenna.
 
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Cheddar_Head said:
I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.
Click to expand...

Protection plan then drop after the mandatory period of time? I had a free alignment after a storm two years ago in Fl. It ended up being an intermittent bad cable. While the installer was there I added the protection plan and paid $10 (as I remember) to have all new cabling, connectors etc.
 
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Yeah, usually the receiver sends back status info and then Dish contacts the customer directly offering a free service call. I got that call in March, but I was too busy to set up an appointment, so they noted the account. Then 2 weeks ago I called them to set up the appt and they fixed it last week for free.

Did you receive any calls from Dish that maybe you ignored as spam? Is your Hopper connected to the internet?

This poses another question I have. Do the Hoppers report back signal issues like my 722 does?
 
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As noted in my original post the CSR mentioned the Protection Plan, I said no thanks. I have been thinking of cancelling for a while, this is really the kick in the a** that will make me pull the trigger. Again, I have been a mostly happy customer and still give Dish positive reviews when asked, I especially praise the Hopper3 and Dish Anywhere functionality.

Hopper3 is internet connected but no I have not received any calls from Dish (that I know of).
 
Cheddar_Head said:
As noted in my original post the CSR mentioned the Protection Plan, I said no thanks. I have been thinking of cancelling for a while, this is really the kick in the a** that will make me pull the trigger. Again, I have been a mostly happy customer and still give Dish positive reviews when asked, I especially praise the Hopper3 and Dish Anywhere functionality.

Hopper3 is internet connected but no I have not received any calls from Dish (that I know of).
Click to expand...

If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.
 
rvvaquero said:
If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.
Click to expand...

I've had it for a long time and it's the best streaming service available, IMO.

PS- please tell me your avatar is not a naked man sitting at a computer? :eek::imconfused
 
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rvvaquero said:
If you happen to give YouTubeTV a shot, let us know how it works out. They have about 70 channels for $50 month and includes unlimited DVR. Live TV with locals and some top tier channels.
Click to expand...
I've tried several linear OTT services in the last 6 months, came to the conclusion none of them fill the bill for me, multiple reasons:
1) All the "DVR" solutions just suck compared to the Hopper3, DVR functionality might be attected by my slow DSL
2) My 10mb DSL just isn't made for OTT
3) The program grid function is not "optimal.
4) None of the have enough sports programming, Dish was mainly used for sport. This appears to be slowly changing.
5) Limits on number of simultaneous streams

Services trialed: Hulu w/Live TV, Sling, DTV Now, Playstation Vue and YouTubeTV

Sling w/Orange and Blue came the closest to meeting my desires having ESPN/FS1/FS2

With more sports having their own streaming services I can make do with MLB.TV/NHL.TV and Aussie Rules from Australia though sometimes my slow DSL is still an issue.
 
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dare2be said:
Yeah, usually the receiver sends back status info and then Dish contacts the customer directly offering a free service call. I got that call in March, but I was too busy to set up an appointment, so they noted the account. Then 2 weeks ago I called them to set up the appt and they fixed it last week for free.

Did you receive any calls from Dish that maybe you ignored as spam? Is your Hopper connected to the internet?

This poses another question I have. Do the Hoppers report back signal issues like my 722 does?
Click to expand...
Yes, the Hoppers do that
 
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I have ALWAYS gotten away with waiving the fee without protection plan because of my duraration (17 yrs now). Make it a point of argument (nicely) and they will come around and grant it.
 
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Cheddar_Head said:
I've been a satisfied customer for 12+ years. Due to the need to cut back expenses I've been contemplating dropping Dish but have held off because I do not like any of the linear streaming services, especially the "DVR" they offer. BUT today I called Dish because I've been having intermittent issues for a couple of months with the Hopper3 not getting a satellite signal, it started when we had 90+ MPH winds here in Colorado Springs. I figured the Dish might have gotten out of alignment and needs to be peaked. The CSR would gladly schedule a tech for that lovely $95 fee, sorry not going to happen and this is what will push me over the edge to cancelling Dish and going to strictly OTA for linear TV. Yes, they did offer the option of signing up for the protection package.

I have always had at least the 200+ package with sports add-ons so I should have been one of the customers that Dish would want to keep, but oh well.

I have no complaints about the programming, except the cost, and absolutely love my Hopper3 as a DVR. If you will have me I will continue to participate in the Satellite Guys forums.
Click to expand...

Hey, Cheddar_Head! We absolutely appreciate you being a part of the DISH family for over 12 years, and we would hate to see you leave. We definitely want to get your intermittent issues resolved so that you can enjoy your services! We would be more than happy to review your account to see what options we have available for your tech visit. We can also explore options to lower your monthly charges. We’re not able to make changes through Satellite Guys at this time, but you can reach out to our Chat teams by clicking this link: Direct Chat. We have agents ready to assist with any account changes.

--Trisha R.
 
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I say it time and time again, one of reasons why I will not cut the Dish Cord is the Internet that I have. We have Frontier and while it is not to bad with the MBPS, there will be moments that my family will complain that the Internet is down again. Sometimes, 3 to 4 times a day, sometimes more. My wife and I have talked about it, but we have had Dish since 2001. We did switch to Directv in 2004 or 2005, but once we had our local channels available on Dish, we came back to Dish. We have never had anyone from Dish ever being rude, if either my wife or I have called them with questions.
 
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