Can you return Dish equipment to an installation technician? Does that count as returning it or does it HAVE to be mailed to them?
Returning dish equipment
- Thread starter Vanessa21
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This is a question better asked in the DISH forum of satelliteguys.us but I'll take a swing at it.
If this is a significant upgrade (like SD or early HD to a Wally or Hopper), they won't ask for the equipment back as they don't want it back.
If this is a Hopper w/Sling to a Hopper 3, they probably wont' want it back but if they do, make sure you have the installer sign for it if they volunteer to take it away.
If this is a Wally to Hopper kind of upgrade, they'll likely want the Wally back and the previous caution about getting a signed note applies.
If you are having mixed feelings, call DISH during the installation and ask them if returning to the installer is an option they are extending to you. $15 and a trip to the shipping organization may be worth the peace of mind.
If this is a significant upgrade (like SD or early HD to a Wally or Hopper), they won't ask for the equipment back as they don't want it back.
If this is a Hopper w/Sling to a Hopper 3, they probably wont' want it back but if they do, make sure you have the installer sign for it if they volunteer to take it away.
If this is a Wally to Hopper kind of upgrade, they'll likely want the Wally back and the previous caution about getting a signed note applies.
If you are having mixed feelings, call DISH during the installation and ask them if returning to the installer is an option they are extending to you. $15 and a trip to the shipping organization may be worth the peace of mind.
When I was having Issues with my Joey, I was sent the new Joey. The box that the new one was in, was the same box, that I had to return the old Joey back to Dish. I went to the closest UPS drop off station. The same thing when I upgraded from Hopper to Hopper 3. The installer said that he would be willing to send it back to Dish, but I wanted to transfer recordings from the Hopper to the Hopper 3. I think both situations was really simple, and the Installer was willing to ship back. Hope that answers your question
They only need the kangaroo stuff returned these days. There is no need for SD or VIP equipment to be returned.
With that said, if your cancelling service Dish will likely ask for it back as your paying to ship it back. Also they have the opportunity to charge you for un returned equipment.
Just like they charge you for the LNB
With that said, if your cancelling service Dish will likely ask for it back as your paying to ship it back. Also they have the opportunity to charge you for un returned equipment.
Just like they charge you for the LNB
That’s correct. Only time tech should take equipment is if they are bringing a replacement box.
Even then sometimes they will leave it with the customer and get it by sending a recovery kit.
I think it makes a tougher job for the warehouse people but I've taken old equipment. My company gets paid for every box they return, which helps with ordering and restocking fees.
If it's legacy or SD Equip and you don't want to look for a tech, you can trash it. THey say they don't want VIP back but those I definitely take.
Hi there, Vanessa21!
We wanted to touch base with you. The other helpful posters in the thread are correct on the return methods. We do prefer that you send back equipment with the Return Kit that we would provide and not through a technician unless they are installing an upgrade. Depending on your receiver, we would not require these to be sent back. If this is an older model it would not be required to be returned, in those cases, we recommend recycling the receivers.
For your particular equipment, you may want to reach out to us through one of our various contact methods to verify any needed returns if you have any concerns or are unsure. -Jason I
We wanted to touch base with you. The other helpful posters in the thread are correct on the return methods. We do prefer that you send back equipment with the Return Kit that we would provide and not through a technician unless they are installing an upgrade. Depending on your receiver, we would not require these to be sent back. If this is an older model it would not be required to be returned, in those cases, we recommend recycling the receivers.
For your particular equipment, you may want to reach out to us through one of our various contact methods to verify any needed returns if you have any concerns or are unsure. -Jason I
Hello! Thank you all for your replies, I really appreciate it, but I think I should have been more clear as to why the equipment was given to the dish tech. I will try to be brief. Ok so I'm actually asking for one of my neighbors which is an elderly couple. Their daughter had Dish and was paying for an extra box aside from the one(s) she had in her home. The extra box went to parents house (not sure if that's allowed). Any way recently she decided to cut expenses and got rid of Dish. Her parents decided then to call and have Dish installed for themselves. During installation the tech asked if they wanted him to take the box and they said sure not realizing that their daughter needed it to ship back to sent all the equipment complete to dish. So now they are worried that their daughter will get charged for the "missing" box. Will she? Her is a picture of the equipment
Hi, Vanessa21. Thank you for providing this information. At this time, the equipment that is expected to be returned back to DISH is from our Hopper family--Hoppers (all models), Joeys (all models), Wallys, Smart Cards from the above receivers, remotes, and LNBs. For the receivers in our VIP family (722, 922, 612, 622) if they are disconnected prior to 11.15.18, they would still need to be returned.
--Trisha R.
What happens if the LNB is unreachable on the roof? DISH is always free to come get it.
They don’t expect it back if it is unreachable. As long as the requested receiver or smart card is returned, they have always automatically waived the lnb. I heard they do that for Hughes customers now as well.
If you are not able to reach the LNB safely to retrieve it, we can definitely note this on your account. You will not be charged if you are unable to retrieve your LNB. To make this note, you can reach out to our Chat team here Direct Chat and they will be happy to get that taken care of for you. -Jasmine D.
Dish should never expect an LNB to be returned.
Sure they will waive the fee if you say you can’t reach it, but IMHO this an another fee they charge people for cancelling who may not know better.
That and the return shipping label fee to send back equipment.
So why are customers charged a label fee when they cancel service, but are not charged when returning equipment on an upgrade.
Why is the old LNB not required when doing a Dish mover?
Sure they will waive the fee if you say you can’t reach it, but IMHO this an another fee they charge people for cancelling who may not know better.
That and the return shipping label fee to send back equipment.
So why are customers charged a label fee when they cancel service, but are not charged when returning equipment on an upgrade.
Why is the old LNB not required when doing a Dish mover?
Good morning, blatimer1983! As long as the 211 is purchased, we would be able to get it added to the account and activated. -- Jake B
The tech will take old equipment when upgrading, such as them taking my broken VIP 722k when I upgraded to the Hopper. But, I never heard of returning equipment to a tech on a whim.
I've read that - and other customers have said that - but DISH does not ever just say that. Last time I dropped DISH, the Directv guy pulled it off for me, but that was like 10 years ago. Then I realized Directv was worse then DISH and came back once that was complete and the DISH guy pulled Directv's equipment for me. Next time I go its cable or a streaming option, so no one is going up there.
