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There does need to be a better tuner solution or in between the super joey and hopper 3. Also, they really need to improve Wally reliability and general ZIP receiver stability as well.

I worked several cases today with OTA specific pixelation and scrambling issues on hopper 3 with U502 software update for customers. Specifically, the hopper doesn't seem to be affected as much as the joeys are. I submitted this today as feedback to the tech ops team but I won't be back until...

I work for corporate as "Advanced Account Support" for the DBS line of business at a CSC. I also worked as adv support (Dr dish/DASH) before this position as well. Through the CSR tool (promo) this fee isn't assessed and is a mistake with website itself. I just joined the forum hence why I'm not...

DBS is currently low on stock for hopper 3s and they have to build it back up (so existing customers can get RAs). In the meantime no upgrade fees are going to be waived--most decent customers will get for 100-150

I discovered a known product issue with this regarding HD and fire tv. (I work at a dish CSC) You have to select standard definition, HD will black screen. Sling handles the development here and it's been escalated. Specifically, the known issue is for VIP receivers (722 with sling adapter). We...

This shouldn't be happening and I'll get the feedback forwarded internally.

This is an internal tech ops bulletin for customers. No ETA on fix, workaround is guide download from standby after check switch typically. Hope that helps. :) Edit: source is myself (work for dish corporate in a CSC as adv support)