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  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
  1. M

    TX Code 15

    Does anyone know why an HN7000 modem would be stuck on TX code15? I tried calling tech support on this one and after over an hour of being on hold they told me to try replacing the radio, then the modem. I tried both without luck. I noticed that the modem has a 45 watt power supply. Could this...
  2. M

    Stuck on State Code 14

    I have a HN9000 upgrade job that I did recently that went just fine. After I left the customer called and said she couldnt get on the internet. She tried calling Hughes tech support, but they submitted a tech service call request. I got to this site and the modem was at a state code 14...
  3. M

    Laptop cannot access pointing screen

    Hey guys, Ive run into a problem that my laptop cannot access the pointing screen on the HN9000. Ive called tech support and they cant figure it out. All my settings on my computer are configured to access the modem. It pulls up the system control center just fine. I know its not the modem...
  4. M

    U Code (Satellite ID)?

    Hey Guys, Im doing my first HN9000 install tomorrow and just getting prepared. Does anyone know what I need to select for the U Code (Satellite ID) option...A,B,C,or D when filling in the configuration info to start the pointing process. I learned it in training but its been a couple of weeks...
  5. M

    New HN9000

    Are the new Hughesnet HN9000's going to replace the HN7000's or will the HN7000's still be offered as well?
  6. M

    forwarding hughesnet emails

    Sorry for all of the questions, does anyone know if there is a way to forward hughesnet emails to a new dish.net email account. I have a customer that just swithed from hughes to wb and was wondering if that is possible. Thanks
  7. M

    isis horizontal receive radio

    Is there a model number difference between a 2w horizontal and a 2w vertical receive radio? I may need to replace a horizontal receive radio assymbly for a customer and all I have is a vertical receive. Can I switch the position of the lnb?
  8. M

    tcp acceleration

    what does the error of tcp acceleration mean?
  9. M

    Hughesnet used equipment

    Can a person buy used hughesnet equipment and activate it without a commitment?
  10. M

    Dish receiver dial out

    Does anyone know if dish receivers dial out to dish, or does dish "call" the receiver?
  11. M

    Hughesnet Customer email setup

    Has anyone had any problems lately with the setup of Hughesnet email accounts for customers?
  12. M

    SatMex5 for Baja Mexico

    I have a customer that relocates to Baja Mexico for the winter. They were told that Sat Mex 5 or 6 will work down thier for there .98 Hughesnet Dish with HN7000S modem. I tried to switch their account to satmex5 here in idaho, so they wouldnt have to have the trouble of changing sats down there...
  13. M

    Tool for tightening screws on HN radio assembly

    Does anyone know where I can get an extra long hex screwdriver to tighten the screws when fastening the radio assembly to the arm on a HN system. I got one when I went through training but I cant find it. :confused:
  14. M

    pole size for hughesnet?

    Does anyone know what size pole to use for a .74 install?
  15. M

    customer problems with fap

    I had a customer call me that says they have starband and they are sick of their download speeds slowing down to dial up speed after they reach their threshold. They are very intersted in getting Hughesnet hoping that they can subscribe to a better package with a higher threshold. Even though...
  16. M

    How does dvr technology affect the revenue from commercial advertising?

    I have always been curious, doesnt most channels depend on (or partially depend on) commercial advertising money to stay afloat? If so, how does dvr technology affect that or does it. I have had a dvr for years now and I love it just for the fact of being able to fast forward past the...
  17. M

    New dealer advertizing question

    Hello everyone, Im soon to be a new Dish dealer and i was just wondering if anyone knows what advertizing method gets the most play and if anyone has any pointers. I have many years of experience with installation, but I have never been on the dealer side of things till now. Thanks
  18. M

    New dealer advertizing question

    Hello all, Im soon to be a new hughesnet dealer and i was just wondering if anyone knows what advertizing method gets the most play and if anyone has any pointers. I'm already a certified installer with a couple years of experience and recently switched companies. Thanks
  19. M

    what does dish pay for a standard install?

    does anyone know how much dish pays a retailer/installer for a standard install? I cant get a response from dish on being setup as a retailer or any other questions ive asked them. thanks
  20. M

    profit on an install

    does anyone know how much hughes pays a retailer/installer for a standard install? I cant get a response from hughes on being setup as a retailer or any other questions ive asked them. thanks
  21. M

    tx code 21

    I have a service call with a description of tx code 21. I believe this code just means the transmit needs peaked and acp ran again?
  22. M

    Customer pc problems

    Who's responsible for making sure the customer can access the web from their pc after commisioning? It doesnt happen too often, but I have had a couple of jobs where I could not access the internet on the customers pc, although I could on my laptop. I installed the hughesnet activation cd and...
  23. M

    New Hughesnet .74 dish hardware

    Anyone else having problems with the new hughesnet .74 dish and tightening the azimuth bolts with the new hardware. Is Hughesnet working on this problem and if not, how can we get them to work on this problem? Thanks
  24. M

    Rolling lines on a plasma

    Does anyone know how to get rid of rolling lines on a plasma? Its plugged into a decent surge protector (im not sure if it is noise filtering if that matters) Would an expensive filtering surge protector work or is this a problem for an electrician to look at? Any help would be great!
  25. M

    DW 4000 troubleshooting question

    Do i use the same troubleshooting guidelines when troubleshooting a dw4000 as i would a 6000 or 7000?
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