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  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
  1. M

    TX Code 15

    Does anyone know why an HN7000 modem would be stuck on TX code15? I tried calling tech support on this one and after over an hour of being on hold they told me to try replacing the radio, then the modem. I tried both without luck. I noticed that the modem has a 45 watt power supply. Could this...
  2. M

    Stuck on State Code 14

    I have a HN9000 upgrade job that I did recently that went just fine. After I left the customer called and said she couldnt get on the internet. She tried calling Hughes tech support, but they submitted a tech service call request. I got to this site and the modem was at a state code 14...
  3. M

    Laptop cannot access pointing screen

    Your the man Tate, Thank you. Ive been racking my brain to try to figure that out. Ive spent about an hour on the phone with different guys at tech support and no luck. Sweet!!!!!!!!
  4. M

    Laptop cannot access pointing screen

    Hey guys, Ive run into a problem that my laptop cannot access the pointing screen on the HN9000. Ive called tech support and they cant figure it out. All my settings on my computer are configured to access the modem. It pulls up the system control center just fine. I know its not the modem...
  5. M

    U Code (Satellite ID)?

    Hey Guys, Im doing my first HN9000 install tomorrow and just getting prepared. Does anyone know what I need to select for the U Code (Satellite ID) option...A,B,C,or D when filling in the configuration info to start the pointing process. I learned it in training but its been a couple of weeks...
  6. M

    New HN9000

    Are the new Hughesnet HN9000's going to replace the HN7000's or will the HN7000's still be offered as well?
  7. M

    forwarding hughesnet emails

    Sorry for all of the questions, does anyone know if there is a way to forward hughesnet emails to a new dish.net email account. I have a customer that just swithed from hughes to wb and was wondering if that is possible. Thanks
  8. M

    isis horizontal receive radio

    Is there a model number difference between a 2w horizontal and a 2w vertical receive radio? I may need to replace a horizontal receive radio assymbly for a customer and all I have is a vertical receive. Can I switch the position of the lnb?
  9. M

    tcp acceleration

    what does the error of tcp acceleration mean?
  10. M

    Hughesnet used equipment

    but they wouldnt have to sign a contract if they had their own equipment. right?
  11. M

    Hughesnet used equipment

    Would an account have to be built or does the customer just call hughes and tells them they want their system activated?
  12. M

    Hughesnet used equipment

    Can a person buy used hughesnet equipment and activate it without a commitment?
  13. M

    Hughesnet Customer email setup

    Should us installers expect a huge surge of installations coming our way. Ive heard yes and no from different techs?
  14. M

    Hughesnet Customer email setup

    when is spaceway 3 going into service? What will that mean for us?
  15. M

    Hughesnet Customer email setup

    I cant remember exactly what it says, somewhere along the lines of problem encountered cannot complete request at this time. Sometimes I try a few hours later and it works, then sometimes I need to call tech support.
  16. M

    Hughesnet Customer email setup

    I usually do try to set it up right after commissioning, and that is when I have the problems. Once in a while I try again in the eve from the office and sometimes it works/sometimes it doesnt I do an average of 3-4 installs per week right now (hopefully it will pick up soon). I havnt really...
  17. M

    Hughesnet Customer email setup

    Has anyone had any problems lately with the setup of Hughesnet email accounts for customers?
  18. M

    SatMex5 for Baja Mexico

    good idea, thanks!
  19. M

    SatMex5 for Baja Mexico

    Sorry, thats what I meant. I called Hughes to request the change and they submitted it to the NOC and then I reran registration. I am in southern Idaho, so maybe I was having the same problem that you were having up north years ago. Satmex 5 is what the customer requested me to commision to...
  20. M

    SatMex5 for Baja Mexico

    I swithed it over, but after I re-ran registration on satmex 5 it wouldnt work. The power light would stay lit constantly. The lan and receive light would come on, but right when the system and transmit light would come on it would automatically reboot and keep doing the same cycle over and over...
  21. M

    SatMex5 for Baja Mexico

    I have a customer that relocates to Baja Mexico for the winter. They were told that Sat Mex 5 or 6 will work down thier for there .98 Hughesnet Dish with HN7000S modem. I tried to switch their account to satmex5 here in idaho, so they wouldnt have to have the trouble of changing sats down there...
  22. M

    Tool for tightening screws on HN radio assembly

    I got mine from RSI, but they said they dont have anymore...still looking
  23. M

    Tool for tightening screws on HN radio assembly

    Does anyone know where I can get an extra long hex screwdriver to tighten the screws when fastening the radio assembly to the arm on a HN system. I got one when I went through training but I cant find it. :confused:
  24. M

    pole size for hughesnet?

    thank you!
  25. M

    pole size for hughesnet?

    Does anyone know what size pole to use for a .74 install?
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