Search results for query: *

  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
  1. S

    No charges for those w/ outstanding service calls?

    Don't wait Given Voom's history of the left hand not knowing what the right is doing, don't wait for them to resolve this on their end. Save the e-mail, make a printed copy, call in and deactivate your credit card, if you haven't already done so, inform your credit card company not to...
  2. S

    Help with locals scan

    rf info When VOOM was active, I received Los Angeles channel 13 with no problem. After VOOM went off the air, I cannot receive 13. I have rescanned, and have a large OTA antennae; all the major LA stations have their signals sent from atop the same mountain. I've tried with and without the...
  3. S

    Attention VOOMers switching to cable!

    Thanks [Spa, I went through that when I first set my system up. There is an obscure setting on my Sony rcvr which allows it to accept EITHER a designated digital input or an analog input. My STB would automatically switch from optical to analog if I tuned below 100. Took me awhile to...
  4. S

    Attention VOOMers switching to cable!

    5412 ? Not sure if that was a typo or not, but it should be 6412. As far as problems go, if you ask comcast they will tell you it is top of the line and there are no problems. Everyone else seems to disagree. For myself, I have had very few problems with it. My only grip so far is that I...
  5. S

    One last Voom statement?

    Clueless No offense taken by me, I agree, most CSR's I've spoken to are clueless. I've been clueless quite a few times myself. Let me see if I can clear up the invoice issue. Previously, your invoices were automatically billed one month in advance. The last invoice will not be...
  6. S

    It's yours

    Lost locals Did you check to see if the system hid them on you? (Voom button, green button once, local channels. Make sure that there are no black hidden box's on the stations that you are not getting. Also, try rescanning several times a day, local stations have a habit of lowering there...
  7. S

    It's yours

    When you pulled the diplexer off you should see two inputs now, one for the dish and one for you locals. The one for your locals is the one on the far right hand side. It's also the only one on the box that is not marked. I'm also assuming that you left the ota module in when you pulled the...
  8. S

    It's yours

    Every once in a while the receiver will power itself off after a reboot, try pressing the SAT button after you reboot if you still have no power. Also, if you do have any lights on the receiver, red or green, try cyclying thru your resolutions via the red button behind the Motorola door on the...
  9. S

    No picture on Voom, please help

    I must be tired, I almost fell for it. But, believe it or not, there are still customers that are calling in wanting to know what happened to their signal. Some were on vacation, some were just clueless. Those are the ones I feel sorry for. Must feel like coming home and finding your house...
  10. S

    It's yours

    According to the memo, customers that purchased their recievers will receive Voom's decision on their final statement. Unfortunatly, that's all I have for now.
  11. S

    It's yours

    Stirring the pot I like how there are no gauarantees that disconnecting the sat dish will stop the kill signal Guess that means they plan on having all the local digital stations send it out for them, OTA? LOL Lob I love how you decipher things. I never said that there are no...
  12. S

    It's yours

    Kill signal No, Ilya, there was nothing mentioned in the memo about the kill signal or disconnecting the receivers. Soon we will be closing out your accounts, when we do that we create a disconnect work order. When that work order is completed your box is automatically sent a kill signal and...
  13. S

    It's yours

    Who's who Your statement sounds more like something that Dragon would say.
  14. S

    It's yours

    Rewrite Sorry for the confusion, I had about five minutes to post before I had to go to work and just condensed it. All Voom CSR's got a memo that stated Voom is not going to be asking for the receivers back and is transferring ownership of all equipment to the customers. And yes, for those...
  15. S

    It's yours

    Recently released update: Voom is releasing all ownership of the receivers to the customers, ie: it's yours to keep. No word on purchased receivers yet.
  16. S

    New Comcast commercial, Voom included

    Questions It would help if we knew what you wanted to watch on the second tv. If you want to watch scrambled channels then you would have to have a second box. If your just using it to watch channels under 100 then you don't need a box at all, assuming that your tv has a built in tuner...
  17. S

    New Comcast commercial, Voom included

    Changing channels If you plan on viewing digital stations on the second TV then you will need a second box. If you only have one box then that is the box you will have to change channels on. If you are not planning on watching of the digital stations on the second tv then all you have to...
  18. S

    New Comcast commercial, Voom included

    Seperate programming It depends on how you want to view the second TV. As with any service, you have to have two receivers if you want to view different programming on each TV. If you only have one receiver then you are stuck watching whatever is on the other TV.
  19. S

    Voom Box is DEAD and no OTA

    Important!!! If you called in earlier and said that you wanted to disconnect but did not stipulate that you wanted service until the end of the month, then you may be disconnected starting today. Please call in asap and have notes put on your account that you do not want to be disconnected...
  20. S

    INSTALLERS NOTiFIED TO SEND BACK RECEIVERS

    De-installs You should receive a letter in about two to three weeks outlining how the removal of the equipment will take place. That is the only info anyone has at this point. As far as the return boxes go, they are prepaid FedEx and you have the option of having FedEX pick them up or you can...
  21. S

    Voom should enable OTA permanently!

    Nds Smart cards moved to NDS a couple of months ago Remember when you started getting Access Card error messages and some of your Voom channels started telling you to call to upgrade? Bingo. That was the move. Channels were being re-encrypted to NDS.
  22. S

    Voom should enable OTA permanently!

    Not authorized That was me that you talked to. Glad you took my advice. One of the things that I could not mention on the phone was that I am not allowed to talk to anyone that is not a Voom customer, even previous customers, concerning anything Voom related, unless it is to inform them...
  23. S

    Voom should enable OTA permanently!

    Deactivation Unless Voom has a central switch to send a deactivation hit to all boxes I think it is highly unlikely that the receivers will be turned off this way. Normally it requires disconnecting the service from within your account and then sending a hit to the box for an immediate shut...
  24. S

    Thank you from Voom CSR's

    It's been a long bumpy ride for most of us and this is not the end that we all expected to see. I, for one, expected to see C. Dolan pull a rabbit out of the hat, still do for that matter but, it won't be soon enough to save a lot of peoples jobs. It's been an interesting job, starting with...
  25. S

    I've just received this email from Voom...

    Prorates Evidently, billing has not been set up yet to automatically prorate customer's who had service calls yet. Any charges that you incur after the date you called in to schedule a service call will be refunded back to you.
Top
Back