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It's been a while since I had to trouble shoot Voom STDs, but it may be possible that you have to re-verify Voom. You would do this thru the same page that you scan the channels on...I believe the option to verify is # 7 or 8..., since the box doesn't work anymore anyway, that is certainly...

Trouble Shooting Even though the CSRs' resourses are limited now, they are still there to help you trouble shoot your system, they can still send refresh hits to your box. Please make sure the CSR notes in your account that you no longer have a picture after all trouble shooting is done...

Steps to aim ota Press the Voom button Press the green button twice and enter pin if one is needed, 0000 Highlight Installer Menu and press ok Highlight Installation Wizard and press ok Highlight Aim Offair Antenna and press ok Enter the RF number, it can be gotten from...

clean slate after the rescan make sure that you press the green button to save 0 channels found, if you don't you will end up with the same channels you had before scan. Usual complaint is not finding enough locals. :shocked This IS a new one. :)

short list The ones I know are espnhd, usa, scifi, and bravo. If your having a polarity issue with mixed channels, these are usually the first to show it.

Lowest one Transponder 24, to be exact. Lowest frequency on the sat.

Cancel date If your moving out on the 5th, then you can call and cancel service now, just have the CSR make sure services are active until then. As far as cancel dates go, your account stays active until the equipment is picked up and the Work order is turned in by tech, then charges are...

Tech Support Tyork, not sure which tech support you are calling, 800 get voom gets you customer service, which also handles tech problems, right along with billing questions. This problem showed up right after the encoder download and does not affect all customers. soft and hard boots, by the...

Don't call Voom Don't waste your time calling us, we don't know. T, you may want to find out who the field manager is for this tech and his company and shoot him a kite. Voom reps have not heard of this as of yet. Heck, we were finally told yesterday that the new dvr remotes were being...

Hidden channels Make sure the channels are not hidden. Press voom button, green button once, highlight local channels and press ok. Locate the channel in the channel grid and make sure that there is not a black hide box next to it, if there is then highlight that channel and press ok...

Dvr!! Certainly sounds like a DVR remote to me. Anyone want to query why it would be coming out with standard STB's if it weren't going to be released soon.

Software Version Press the Voom button, Help button, and then the Info button, look on the third line down, where it says NEP. If it says 737 then you are updated, anything else then you are not. Be sure to place receiver in SAT mode at night, it does help you to receive those downloads...

Curious Just out of curiosity, did your remote have fast forward, play, stop, pause and rewind on it. To my knowledge, the dvr remotes, and possibly the new 580's are the only units with a heart on them.

oops! Sorry Ilya, consider it removed.

All Model Numbers that you requested Sean: here is a list of all the models that I could find on this thread with dvi errors: Akai 55 inch rear projection HDTV Sony 42W655 42" LCD Rear Projection--manufactured Jan 2005 Sharp 45GX6u Sony KDF-60XS9550 Sony KDF-50WE655 (Sony 42WE655 JVC...

Missing locals Make sure they are not hidden; Voom button, green button once, local channels, check to see if there is a black box next to channel that is highlighted, if there is, press ok to unhide it. Surprised that CSA's did not have you do this. Hope it works.

DVI Conflict Errors It's a shot in the dark, but try this: Re-Verify Voom. Voom button, green button twice, 7-Installer menu, 1- Installation Wizard, 7-Verify Voom. When you verify Voom at the initial installation the STB checks your tv to see if it is copy right compliant, it may be that...

ota signal strength It won't lock below 85. Have you checked your local channel grid, voom, green button, local channels, to make sure that this channel is not hidden?

Lease or Buy The choice is yours, if you lease you have to create a new account, with the special going on now you can get a three room install for $1.00, plus rental fees, extra outlet fee is dropped. If you decide to reinstall your old receiver then you will have to pay the $125.00...

locals and missing voom channels The CSR gave you the correct information as he or she seen it, their only point of reference is with Antennaweb.Org, check it out yourself, it will probably tell you the same thing. I don't care much for this website since it seems to be outdated with it's...

antenna differences Stations in yellow are what you will receive with basic small stealth antenna, if you will click on frequency type in yellow bar you will get a view of the area that each of the antennas will cover and what is needed to reach those areas. Also, make sure that you select...

Right to ota Installation of ota antenna is your right as part of basic installatin, don't wait for the installer to initiate anything, call voom and let the csr know that tech did not install ota and that he said you would need an upgraded ota. It may be nice to have basic cable but, he...

Not Authorized I read all of the notes concerning this problem and feel compelled to ask: did you do a hard boot?, that is, unplugging the stb, waiting for thirty seconds and then plugging it back in? It's worth a try. Also not sure where you live, sometimes weather can delay download of...

lock-ups Lock ups were a problem with software version 6.00. This problem was resolved with version 6.20. If you are having a problem with receiver freezing then you can check your software version by pressing the Voom button on the remote, then pressing the help button, and lastly, press...

contract install As long as you cancel before the install you don't have anything to worry about, just make sure you give more than 24 hours notice out of respect for the installer. Even after the install you have a three day rescindsion period.