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smallcombe?

Like I said when I cancelled my service and had billing trouble. The CSA's were the nicest bunch of useless people I have ever met. And it wasn't there fault, they weren't allowed to solve anything.

All of this still indicates to me that I need a good OTA no matter who is supplying my HD. At least then I will get some bandwidth for a few shows. Of course, until all the subs eat up the network bandwidth. I'm glad I had HD for a couple years. At least w/the old PBS stuff I know what HD...

A lot of sets accept 1080i, but my understanding is that they actually procerss 540 to 540p to cheapen the deinterlacing costs.

I went from voom to cable, but cable still does not have many of the OTA channels available and, stupidly I think, they don;t have an OTA tuner on the HD box. They do have an HD PVR rolling out. I have a MyHD 'cause I like to get all of our local OTA content and sub's when available...

Well..., Sean was kind enough to send some emails and even he got no response from anyone. I called VOOM again today and they said they see the problem, my credit card has been "unassigned" from the account. Whatever that means. I asked her why no-one had told me about this over the past...

How can you possibly say that the antenna install would be $2000? That's ridiculous. This isnt evolving technology, antennas have been installed like this for decades.

Why did they say you needed 2 poles? guy wires?

I was talking about D*, is that what you're referring to DVLOS?

I had heard there might be a MPG4 rollout?

I was thinking of getting this unit, but I was unsire if it would handle any changes coming in October w/the larger HD rollout.

I sent an email, Mcafee didn't like your address, let me know if here if you don't get it today.

I'm going to email him about my CC problems. But if you have to email someone (Wilt) w/a $1,000,000.00+ yearly package to get low level things done, then you can see why Dolan just got a raise from $500,000 to $1,000,000.00+ and why VOOM needs some real internal adjustment.

They actually called BACK. In about 20 miutes. But they called the wrong phone #, even after I specifically gave the guy my cell phone . Anyway, she said she would escalate it to the escalation manager. Do you believe that. So here we wait some more. She was very kind, but could do...

Still..... I have been told over and over that this will be paid in the next few days and it has not. I spoke w/Walter Hayward (if that's his name) this AM and he told me to call back after 8:30 pacific to speak w/the billing department. I told him this was unusual, but he said I could speak...

I asked them to disable the box when I cancelled and used the phone date as the date of disconnect.

they pro-rate the month you cancel, but they charged my CC 5 weeks later anyway and then said I would have to wait 6 weeks after that to get it back.

Carbo, you will not see your money for 6 weeks at least

Well, last week they said they would escalate and get a call back on WED, no call back. Called yesterday, asked why they didn't call, she said that corporate should have, but would not give me a number to call corporate. Took another escalation order AT LEVEL 4 (guess that's the highest)...

You've got to be kidding, oh... you have 4 posts, just wait around. We don't hate the service, but the billing, install, and CSR issues are just silly.

they left my OTA and cables

called, they said they would escalate and call back. I asked them to call back the following day, got the CSR name. They said they would. Needless to say, that never happened.

They let me keep my antenna as well, they even gave me a new power inserter for it.

It's a shame too, 'cause I think we all agree we love HDTV, the competition is good for all of us, and Wilt is doing his best, but what is wrong with the rest of the company?

where did the franchise fee come from?