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  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
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    Voom's Dead

    Goodbye loyal Voom Customers It's been a pleasure serving you...................... :(
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    I was hoping VOOM was different...but they aint!!

    Cheat and a liar This jerk said he got turned back on and also was upgraded to VaVavoom? No way! As of last Friday, CSR's could no longer upgrade, downgrade, or do anything other then set up disconnect orders or take payments. The system was changed to lock out service changes. It looks...
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    why I cancelled VaVaVoom

    eloc The only equipment the tech will pick up is the receiver. He, or she, will take the dish and ota only if you request it. Cable stays. Voom's assumption is that if they leave the dish and ota there the next people that move in will see them and order Voom, or as in your case, you'll...
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    why I cancelled VaVaVoom

    eloc When you call in to cancel service the CSR will set up a date to have the equipment picked up. You will continue to incur charges until that date so, try to schedule a date that falls before your next billing cycle begins. When it has been confirmed that the equipment has been turned in...
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    Don't bother calling VOOM

    No vs. Shelved I stated that WGN was shelved, not dropped. There's a difference. Don't give up hope yet. :)
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    Don't bother calling VOOM

    Bagful of priorities I AM one of the hated and misleading CSR's and from our end, we can only tell our customer's what we are told; very little. FSN was only one of many most requested additions, and between you and me, Lifetime was the number one requested channel. I'm sure all you...
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    Talk I had with a csr

    Lazy? Two months of free vavavoom is suppose to be used as a retention, in other circumstances, if a supervisor approves it, it can be given to new customers that just missed the offer. Nothing lazy about it. While I agree that receiving this package free is a bonus, it does amount to a...
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    70 HD Channels????

    Something new to post about Voom can only inform it's customer base what it is told by Motorola, Voom is not producing the dvr's, it is only marketing them. How about if we all write to Voom Corproate and demand that they issue the DVR's whether they are ready or not. You think the 550's are...
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    Disgruntled VOOM Employee

    More like BS West No, he does not mean US West, he was referring to West Corp, recently merged with Dakotah Direct, which is a sweat shop style call center that places more emphasis on call volumn than it does customer service.
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    Is there any chance to get rid of the land phone line requirement

    Downloads from phone lines? Not sure who told your this but, you don't receive downloads over phone lines, ird uses phone line to communicate with voom's system to let them know that you did receive your software downloads, you have not moved equipment to a different address, how many times...
  11. S

    One unhappy and frustrated camper (long)

    Yes there is, call voom and they will give you the #
  12. S

    Disgruntled VOOM Employee

    Gruntled (sp), forgot to add that most of the team leaders and the project manager know less about how to fix technical problems than the csa's do. There number one answer to a problem that they cannot solve is to escalate the issue, ie: pass the buck. I myself am a voom employee, but I have...
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