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I am definitely not siding with the installer from Carrol's he was, is and always will be a moron, someone should run him out of the business. He is not a professional, did you get a hold of the local DNS office? NOT the call center, they will put the pressure on the subcontractor to get it...

Exactly Duc Tape

Bravo a little more well put than I put it. This customer is crying a river if you pay a kid to handwash your car and he scratches it twice would you continue to let him wash the car? I deal with damage claims for a vast area and have noticed about 30% are legit. The other ones are just out...

First of all installers are not paid to move your furniture, we don't move them because than we are liable. If you have sensitive equipment and an expensive entertainment center pull it out and make it accessible. This customer doesn't claim to do either. Now the installer (contractor) should...

First you do have a lawsuit against Carrol's satellite for property damage, second at any point you could have told him to leave, if anybody exhibits incompetence ask them to leave. Third was their line of site for the 2nd dish anywhere else on the property, that dish is bolted in with 1/2" lag...