At the beginning of this month I informed Dish network that I was getting a second home in NM. I understood that I would need to open a new account, but made sure the billing for the now 2 accounts would go to my same billing address in TX...that went fine. I informed them I wished to bring one of my 211's and one of my 722's with its USB storage device with me. They informed me I could not take the receivers as they were leased. I said to them that was ridiculous and I was concerned that the 300 hours of programming on the storage device would be lost when they sent me a new leased 722 at the 2nd home....I said: You mean to tell me you are going thru the expense of having RA numbers issued for the two original receivers and you are then sending two new receivers when I could simply transfer the R and S numbers to the new address by taking the receivers with me and they said that's their policy. I asked about the storage device and they assured me that it would be allowed to be connected to the new 722 and I would not lose my material....I requested elevation to both the "keep Dish department and the executive office...spent 4 hours on the phone and they held their position, but insisted that they would insure the USB storage device would be allowed to remain on the new receiver w/o formatting.
I'm sure you can guess what happened....I get to NM, hook-up the USB storage device and find that it insists on being re-formatted and on the warning states that I will lose everything on the device. Another four hours on the phone and high-level tech support can't solve the problem and I get directed to a person named Ellie in the Executive Office response team. She informs me that she read my history, acknowledges I am one of their oldest accounts and largest subscriber (close to ten years) and the best she can do for me is offer me a $60 credit. She states the storage devices are considered temporary and they can't help me otherwise. She states that she admits I was given wrong information from the start and that was reflected in my history on the screen she was looking at! That was the end of the story.....is this screwed-up or what? Comments?
I'm sure you can guess what happened....I get to NM, hook-up the USB storage device and find that it insists on being re-formatted and on the warning states that I will lose everything on the device. Another four hours on the phone and high-level tech support can't solve the problem and I get directed to a person named Ellie in the Executive Office response team. She informs me that she read my history, acknowledges I am one of their oldest accounts and largest subscriber (close to ten years) and the best she can do for me is offer me a $60 credit. She states the storage devices are considered temporary and they can't help me otherwise. She states that she admits I was given wrong information from the start and that was reflected in my history on the screen she was looking at! That was the end of the story.....is this screwed-up or what? Comments?
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