301 Receivers

cedarcarver

Member
Original poster
Jul 19, 2007
9
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Is it normal for these receivers to go out? We've had several that just stop working. We take our bedroom receiver on RV trips, and it works great, but this month we took it, and didn't even hook it up because we had cable at the campground. When we hooked it back up at home, it keeps "acquiring signal." I really don't want to buy a new one, but this has happened before. My son left one of his that was working fine when he moved, but the same thing happened when we hooked it up again. These units are not mistreated or dropped at all. It's like they just decide not to work after being disconnected.
 
Nevermind

Just for grins, I just plugged in and hooked up my receiver again, and for some unknown reason, it started working again. It took a while & kept telling me the Smart Card wasn't authorized, but after several attempts, the channels all came on..... STRANGE!!!!
 
Not strange, being disconnected from the actual satellite feed makes it lose its memory so to speak. Hook it up, plug it in, and turn it off with the tv still on and you should see a download on the screen. Another related RV problem that happens is when the receiver is plugged in to power in the RV for months but not hooked to a dish because cable at the campground was more convenient. They then (sometimes) don't acquire satellite cause they have been pumping voltage to nowhere (no dish) and are overheated. If so, unplug for a while.
 
Spoke too soon...

When I walked back into the bedroom, the "acquiring signal" screen was on again. Then I got some 110 channels, but no 119. I sat there and watched the signal scale, and it would go off the chart then back and forth without locking in. The receiver in the other room is still fine. I'm beginning to think it might not be the receiver at all. I'll have to have my husband check it tomorrow when the grandkids aren't here....
 
always do a check switch : menu 6 1 1 select "check switch" and then "test"
wait 10 mins. to a 1/2 hr for receiver to authorize.this is normal for receivers
that have been unplugged for a certain amount of time
 
Not strange, being disconnected from the actual satellite feed makes it lose its memory so to speak. Hook it up, plug it in, and turn it off with the tv still on and you should see a download on the screen. Another related RV problem that happens is when the receiver is plugged in to power in the RV for months but not hooked to a dish because cable at the campground was more convenient. They then (sometimes) don't acquire satellite cause they have been pumping voltage to nowhere (no dish) and are overheated. If so, unplug for a while.

:D :D :D
 
Still Problems

After another week of trying to figure this thing out, we are more confused. We had a similar problem before....when the 2nd receiver wasn't connected, the 1st receiver stopped working. This has happened again. The first time, it ended up being the 1st receiver that was bad. Now, yesterday we were trying to find the problem with the 2nd receiver that's not finding a signal. It was spiking on the signal scale, but it wasn't locking in. Then later last night, receiver 1 was giving us an error message saying we weren't allowed access to some channels....then today, we were getting a message saying there was a bad switch. Now in order to have receiver 1 working properly, receiver 2 must be connected.

Receiver 2 is getting no signal at all again today. I've come to the conclusion that it is bad. It tries to work sometimes, and other times, it won't work at all. But why is receiving 1 working only if #2 is hooked up? Could there be some other problem?
 
After another week of trying to figure this thing out, we are more confused. We had a similar problem before....when the 2nd receiver wasn't connected, the 1st receiver stopped working. This has happened again. The first time, it ended up being the 1st receiver that was bad. Now, yesterday we were trying to find the problem with the 2nd receiver that's not finding a signal. It was spiking on the signal scale, but it wasn't locking in. Then later last night, receiver 1 was giving us an error message saying we weren't allowed access to some channels....then today, we were getting a message saying there was a bad switch. Now in order to have receiver 1 working properly, receiver 2 must be connected.

Receiver 2 is getting no signal at all again today. I've come to the conclusion that it is bad. It tries to work sometimes, and other times, it won't work at all. But why is receiving 1 working only if #2 is hooked up? Could there be some other problem?

Are you running check switch when you move it?

Everytime you move a receiver you need to run check switch. Menu, 6, 1, 1, Check Switch.
 
Check Switch

I've been doing check switch all over the place....LOL... It tells me there are fewer satellites detected...yeah, that's because I have no signal detected. We've been getting an error message on some of the channels on our #1 receiver that says the multi-dish switch is having problems. We only have one Dish 500 Twin LNB. And if I disconnect the cable to the #2 receiver, #1 loses all signal. That wasn't happening before yesterday.
 
Another question

After another week of trying one thing and then another, we finally got our #1 receiver to get both satellites, and stay on even if #2 recv. was disconnected. Now...#1 recv. has software 394, but #2 has 346. Could this be one of the problems? Number 2 still isn't registering a signal on either satellite, and check switch says there are fewer satellites than usual. But it also says "satellite reception verified." Again today for a short time, I was getting some signal from one transponder on 119, but that went away. My first thought was that I need a new receiver--maybe it was damaged somehow during our 10-day trip in the camper, even though it wasn't plugged in or hooked up, and wasn't moved from cabinet it was in until we got home. It seems like there would be some way to check these receivers without having to buy a new one first.
 
New LNB?

You think we need a new LNB even though we're getting signal from both satellites on our #1 receiver? #2 Receiver says reception is verified, but none is registering. Last night after running another check switch, I got a strong 115 locked-in signal on tsp. 13/sat. 119, but it only lasted for a second before it disappeared again. We've changed cables and everything else possible with no change.
 
Diagnosis and testing by the "Net-erinarian".

The problem sounds like a bad receiver. NOT LNB.

It works something like this:

When the other receiver is hooked up, it is the one that powers the LNB and the "bad one" feeds a little off of that voltage, giving it partial, or inconsistent results.

Proper troubleshooting would have us check these things, before writing off the receiver as "deceased".

Diagnosis:

1. You've got a bad receiver. The voltage is low, dead, or inconsistent.
Or,
2. You're plugged into a Monster power product. And,
3. You may not be testing the patient correctly.
Prescription: (From least intrusive to most intrusive, or easiest to rule-out, to hardest, or, in basic troubleshooting order.)

1. Check power source.

Procedure:Take a look at into what and where, the receiver is plugged.

Treatment: Bypass any Monster power product, power conditioners to surge protectors, no matter how much you spent.

Prognosis: Once plugged into an alternative power source, strip, wall, etc. the patient should perk right up and you'll see all the color come back (picture).

2. Check in-wall wiring.

Procedure: Use a $5 plug-in type wiring checking device. Plug into wall.
Note the lights that light up, and match them to the key.
Verify wiring is correct. No opens or crosses.

Treatment: Requires specialist (Electrician).

3. Do a smart-card reset (if applicable).

If your receiver is an elderly patient, he will have a smart card. You should always do a "smart-card reset", if there is one.

Procedure: While the receiver is on, pull the smart card out, and re-insert. Wait for "acquiring satellite" message to run "Check Switch".

Always remember to do a smart-card reset after re-connection, and before "check switch"!
NOTE: An "unplug" reset and a "front-panel" or "hard" reset are both suggested as early "de-buggers", BUT, concerning receivers with smart cards, MOST of the time, if not always, you NEED a smart-card reset before they will recognize a new satellite - and sometimes even the usual ones.

Prognosis: View results of "Check Switch" to determine the prognosis.

4. Check the patient.

A. Swap Test (You must use a known good receiver for reliable results.)

Procedure: Move the "well" receiver to the location of the sick patient.
Plug in, attach wires, perform smartcard reset, then "check switch".

Prognosis: If the "well" patient has no problems at the new location, then the other receiver is bad.

B. Voltage "back-feed" measurement.

Procedure: Uses a voltmeter and a piece of coaxial cable.

1. Cut a piece of RG6 coaxial cable that has an F-81 fitting on one end.

2. On the cut end, strip back two or three inches of the outer cable covering, exposing the "braid".

NOTE: The braid is indeed the shielding, but it is also the "other" cable in a co-axial cable (two cables traversing the same axis). It is an electrical conductor and we are going to use it to pass current as it does normally. The braid is the negative or ground portion of your circuit, (ground loop) the copper center cable is the positive (signal) portion of your circuit.

3. Pull the braid away from the the white center insulator (dielectric).

Installer Tip: You might use the "hook" part of Velcro to "comb" it away from the dielectric. (A small piece on your stripping tool will do wonders.)
You will want to twist this braid into "one" twisted cable to which you will attach, or touch, to one electrode of a volt-meter.

4. Expose enough of the copper center wire to attach, or touch, to the other voltmeter electrode.

5. Connect the F-81 connector to the "Sat-In" port on the receiver.

6. Using a voltmeter, determine back-feed voltage reading(s).

You should read either 13v, 18v, or alternating between the two.

For more: Solid Signal
Highdef Jeff
Home
 
Problem Solved

We solved the problem today....my husband bought a new DP311. I installed it, and it works better than the other 301 ever did. Very strong signal--123 on sat. 119. I don't think our signal has ever been that strong here.

Thanks for everyone's suggestions--but evidently, it was a BAD receiver.
 

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