$5 downgrade and sidegrade fee ?!?!

[Ransack]

I bought my 811 last year and at that time, I pre-paid for 1 year of the HDPak. On this month's bill, i see they have added another whole year.

I emailed customer support who said that there would be a $5.00 "sidegrade" fee? So, going from 1 year pre-paid to month to month is considered a sidegrade fee?? I need to call a CSR later but if that is the case, that is b.s

 

[BFG]

Here: http://faq.dishnetwork.com/question...=0&cboCategory=0&txtSearch=downgrade+fee&pg=1

It says:

If you are an annual subscriber and change your programming within 30 days of the renewal period, we will gladly waive the $5.00 transaction fee.

So if you prepaid for a year of service you should be able to change it without a fee.

 

[Ransack]

Thanks for the info.....