811 looses video output

[mike_johnson]

I've been having a new problem with my 811 since I received the P284 software. My 811 will occasionally loose its video output. Not just a black screen, but an actual loss of video as if I unplugged the video cable to my TV. My TV will bring up it's internal banner screen that indicates a complete loss of video. The audio continues as if nothing has happened and within 3 or 4 seconds the video will come back. This usually happens while just watching a program and I've seen it happen on HD, SD and OTA.

I am using the DVI connector and I haven't been able to catch if this happens on the other outputs.....

Anyone else see this?

Mike J

 

[svarney]

I am also have problems with loss of picture. I call Tech support today and they infomed me that they have a problem with their software and will be fixing it. I asked for a time line on when and their answer was "I don't know at this time"

So i guess i have to put up with it for a while.

 

[bigalbklyn]

I have the same exact problem with my 811. I'm also using the DVI output.
Anybody else having this bug who is not using DVI?

 

[acoldstarnolds]

Not sure this is the same but for the first time I got an on screen written message that said "Vidoe input lost" and then everything pixelated a few times and then corrected. I have never seen that message before.

 

[TomA]

I have had my 811 for over a year now and I have the 284 software. i have not had any problems like yours with DVI, S-video, or over the air antenna.

 

[Carl B]

I primarily use my DVI connection from my 811 to my Sammy DLP. I had the no video phenomena once during a startup, but a restart fixed it. That is the first and only time I've encounted this and it was after receiving the P284 software. I reported it to E* technical support.

 

[Horsnuts]

Yesterday, after the Pats-Colts game, my 811 started messing up too. I would get black bars on the screen (horizontal) and the color would fluctuate. I've never experienced this before. I changed resolution to 720p and the picture was fine. I was using my DVI, so I hooked up component and the same thing happened. I called Tech support, got forwarded to Advanced Tech. I told her everything that I did, (Including Re-Boot) and she said the box was bad. Told me that it was out of warranty, but since i'm a long term subscriber (Since 97'), I could pay $22.00 for a replacement box. $15.00 shipping charged waived w/ CCAP. I do disagree with ALOT that dish does, but this was nice. Showed me that they care a little about a valued customer. Anyway, I can't say if it was a software issue, but everything was fine before p284. Also, if I switch between zoom, partial zoom, grey bar settings, the grey bar setting makes the whole picture darker. Never done that before either.