It's been a year now since the DISH Network Internet Response Team (or as well lovingly call them DIRT) first joined us! They have become a blessing to SatelliteGuys and our members over that year! The DIRT team can help with many DISH Network issues, from billing issues, hardware upgrades to basic tech support! But there are some things that the DIRT guys have no control over please understand that the DIRT team can take your requests and submit them to the programming department but they can't magicaly just turn on channels that DISH does not carry. Nor can they violate or change any laws that DISH must adhere to in regards to local channels. The DIRT Team also can submit software trouble reports when a software issue is reported however they can not click their fingers and make those bugs go away or tell you when updated software is going to come out which may fix those bugs. As much as we consider the DIRT team to be magical unfortunately they can't magically fix everything, so if there is something that the DIRT team can not fix instantly we urge you to be patient and to not shoot the messengers as they are trying their best! We thank DISH Network and the DIRT Team for being here and thank you for choosing SatelliteGuys to help with all your DISH Network needs!