I have not been able to link either of my two Hopper3 receivers to Alexa. I have tested this using the Amazon Alexa app on my IPhone6, IPAD, and my Amazon Fire HD.
1) I select Dish from the Music, Video, and Books tab in Alexa.
2) I enable the skill and receive the pop up window asking for the activation code.
3) I select Amazon Alexa from the Hopper3 menu and select get code.
4) I input the code and receive the message on my TV that my Dish and Amazon accounts have been linked.
5) I hit next on my IPhone and get the message that Dish TV has been successfully linked.
6) I click manage and link devices and receive a message Sorry we could not find any devices to link.
7) When I click the Discover Devices link I get the message There was an error discovering your devices.
I know that both Hopper3 receivers are connected to the internet because Dish Anywhere is able to connect and play content.
I am using a fixed IP address for both Hopper3 receivers and UPnP is enabled in my Netgear router. Also my router logs do not show any firewall blocks.
I talked to Dish networking support and he said that he had encountered a similar issue last week. He will escalate the problem to their engineering group. He offered specialized technical assistance if I would pay an additional $2 per month. I declined the additional cost since I already pay for the protection plan.
I can live without Alexa especially since I bought 2 of the new 54 remotes. I actually like the new 54 remote particularly the backlight. The voice also works well.
1) I select Dish from the Music, Video, and Books tab in Alexa.
2) I enable the skill and receive the pop up window asking for the activation code.
3) I select Amazon Alexa from the Hopper3 menu and select get code.
4) I input the code and receive the message on my TV that my Dish and Amazon accounts have been linked.
5) I hit next on my IPhone and get the message that Dish TV has been successfully linked.
6) I click manage and link devices and receive a message Sorry we could not find any devices to link.
7) When I click the Discover Devices link I get the message There was an error discovering your devices.
I know that both Hopper3 receivers are connected to the internet because Dish Anywhere is able to connect and play content.
I am using a fixed IP address for both Hopper3 receivers and UPnP is enabled in my Netgear router. Also my router logs do not show any firewall blocks.
I talked to Dish networking support and he said that he had encountered a similar issue last week. He will escalate the problem to their engineering group. He offered specialized technical assistance if I would pay an additional $2 per month. I declined the additional cost since I already pay for the protection plan.
I can live without Alexa especially since I bought 2 of the new 54 remotes. I actually like the new 54 remote particularly the backlight. The voice also works well.
