All national HD channels lost!?!?!?

[VIPERS-PIT]

when my H20 auto tunned to the worldcup match at 11am, All the national HD channels were gone. Screen said serching for siginal and to reset reciever. When I did this it removed the challes from the guide. D* CSR had me check channels 490-494 and said the LNB for national HD went bad. Cant get Protection Plan out till THURSDAY!!!!! Not very happy.

Glad I kept the LNBs off the other AT-9 when I moved. Will try those soon.

 

[VIPERS-PIT]

Got out the other LNB pack and replaced the faulty one. All is back on. Will have D* give me a new "back-up LNB pack on thursday. Sorry but 4 days to do a 5 min service call on a top tier sub is not acceptable!!

But leave it to the customer to fix it themselves.

 

[chazcbh]

Just wondering how did you know which LNB it was or did you just replace them all? and you are correct 4 days is just NUTS!!!!!!!!!!!!!

 

[damaged]

He knew which one it was based on the association between which channels (the 490-494 ones) reported as having a nonexistent voltage, i.e. if the failure showed on channels 490 and/or 491, then he knows it is the 101 LNB that is bad, if it was the 492 and/or 493, then that would mean the 119 LNB went bad, and finally if it was channel 494 that reported a bad LNB, than that would be the 110 (it states which LNB is which on those test channels, go ahead and tune to them to see what I mean), from there, if he knows which LNB is in which slot, all that's left then is to just replace it, hope that cleared things up.