I also have a HWS Dish receiver. Just so you know... I only got that message once, the first time that I plugged my snap into the HWS. The snap has been connected for a long time, and I have never seen that message again.
As others have said, bottom line is that something is wrong with either your snap or your HWS.
Try again with a different support person. If that doesn't work you can ask to escalate the call to a more senior person. Something is broke and Dish should fix it!
Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.
Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.
Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.
Why would you think it's a Spying device??
Especially since a simple search of the forum or Google would tell you EXACTLY what it is; to speed up the User Interface and remove lag in remote functions.
Question should be how many tuners do you have? If it is 3 it would be a usb snap with the Hopper with Sling or the 2nd hopper. If it is 16 tuners it would be the Hopper 3 with NO usb snap needed.