If you are and are currently stuck on their latest handheld release of 4.0.2.49, there are quite a few threads on Blackberry Forums that address your ability to install a Hong Kong version of 4.1 that may help with some existing issues with 2.49.
Here's the link: http://www.blackberryforums.com/forumdisplay.php?f=23
Do a search on 4.1
Hope this helps!!
Here's the link: http://www.blackberryforums.com/forumdisplay.php?f=23
Do a search on 4.1
Hope this helps!!