I've seen the way AT&T works. Typically, very slowly.Only problem is the trucks are not big enough to handle all the U Verse Install equipment, D* installation equipment and repair as well.
ATT went to the Transit for a lot of U Verse employees, they can fit U verse stuff in it barely, I'm not sure how they are gonna have both products on the same truck and have everything.
I think they would be smart to actually have a D* crew as well as a U V crew.
It may not be as hard to do if the TV side of U V is not on the trucks, if they are having the D* install with a U V Internet, that would make sense.
When my parents dumped Brighthouse for their broadband, they called AT&T to set up internet to their home. The wait was over three weeks.
I would be shocked if for example, a customer ordered a D* and Uverse( internet/phone) bundle and the entire job done on the same day.
Here's why. A Uverse install can take as much as and entire day to complete depending on several factors. Type of home construction and floor plan, desired location of the hub. Location of the modem and router.
Perhaps AT&T will wise up and send out two techs to knock out these jobs so customers can enjoy their bundle on the same day.
This of course goes against the "production' business model of the overall satellite business.
The pay structure has to be changed from flat rate/piece work to hourly compensation....Of course logistics must change as well. Vehicles must be specially equipped to haul all materials and equipment the tech may need for that day PLUS....Anything that may go wrong. Or for extras the customer may want.
If it were up to me, two techs would be on every truck. And the trucks while not necessarily larger than one of those Sprinter vans, must however be equipped with efficient and easy to access on board storage.
The number one cost of this type of operation is labor. If the vehicle used by the tech is poorly designed as to storage, the tech has to spend time searching through his vehicle. That is a HUGE waste of time.