I understand. However, jsheridan suggested that the customer should have made the call to cancel the install. How can the customer be expected to know what DISH policies are? If there was a question about the weather, then this could have been addressed in the multiple phone calls between DISH and the customer before the installer made the trip.
I'm not suggesting that there are not problems presented to the installer, many of which are caused by inconsiderate customers. But, to suggest that it was up to the customer to call off the install when everybody in the USA knew there was a snowstorm going on is crazy. In this specific case, the customer did everything that was asked of him and was in communication with DISH several times leading up to the install. Why didn't DISH ask the right questions? Why didn't the installer make a phone call before traveling 30 minutes? After all, it's the business they're in.
Seeing as you mentioned me I guess I need to rebut:
The tech doesn't know ahead of time that the dish is in the middle of the ridge of the customer's roof, but the customer knows. The customer also knows that snow is predicted for their location. Sounds like it would be common sense for the customer to know that a tech is not going to go walking on the customer's snow covered roof ahead of time so to save all concerned including us all the aggravation, let's just make it another day. Customers can reschedule at the drop of a hat, techs can't.
Looks like what's lacking here is the 'common sense'.