Bundle Dish with telco - good or bad idea?

kenskibum

Thread Starter
SatelliteGuys Family
Jan 21, 2008
73
4
Lopez Island WA
I have been a Dish customer for years and I'm thinking about upgrading my internet/phone with Frontier Communications. They say they can bundle my Dish service with them and save money. They also say nothing will change with my Dish service, it will just be included on their bill. Can anybody tell me if this is a good idea? I have Dish America Silver, which I don't want to loose, as I don't think it's even offered anymore. Thanks -Ken
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,511
9,878
Eastern Iowa
We have a lot of customers that do it and they seem to like the convenience. I myself do not like it but I'm a retailer and have to try and help people with their accounts. Gets confusing sometimes.
 

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,413
3,732
Indy
The disadvantage (or used to be) to bundling is being able to take advantage of special offers and upgrades. In the past, many were unable to participate, in that they were/are technically customers of the telco, not Dish. Over the years, the general consensus here has been No Bundling.
 

Iceberg

The No Pain Train
Supporting Founder
Nov 17, 2003
282
39
None Your Business
it depends on how the Telco does it on their end
are they just rebilling you (so Dish bills them and they bill you) or
are the reselling it?

There is a big difference. If they are just rebilling it I'd say go for it. I have my DIrectv billed through my telco (Centurylink formerly Qwest). Directv bills Centurylink who passes the pricing on to me with a discount at the end. If I make any changes (programming, equipment) I call Directv. Only time I call Centurylink is if there is a billing issue

If they resell it, then I wouldn't do it. You would have to call Frontier for EVERYTHING...programming changes, equipment issues, etc
 

lucky86

SatelliteGuys Pro
Pub Member / Supporter
Sep 19, 2012
3,941
179
By the sea, in a land called Honalee
I'm pretty certain all the major companies that bundle with dish handle the billing but the tech support is handled by a dish partner trained agent who is able to understand the billing processes as well.
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,511
9,878
Eastern Iowa
It's not as bad as it use to be but it just can complicate things a bit when you want to upgrade since you are given a new account number once you bundle.
 

kenskibum

Thread Starter
SatelliteGuys Family
Jan 21, 2008
73
4
Lopez Island WA
Thanks for the input. I will try to find out if they are rebilling or reselling the Dish service. Frontier must be making some money on this plan somehow, plus they are giving me a slightly better overall deal if I bundle. I would hate to have to go through Frontier if I have Dish service or equipment issues. It's hard enough to communicate with them on telco issues.
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,761
Detroit - The Paris of the Midwest
Don't do it. Frontier takes over the billing and you get treated like a second class citizen every time you call Dish and are told to deal with frontier.

Not worth the customer service hassle, plus you don't qualify for any promotions through Dish.
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
50,509
15,384
Northern VA
And if your acct # changes you may have problems with viewing EHD content.
 

kenskibum

Thread Starter
SatelliteGuys Family
Jan 21, 2008
73
4
Lopez Island WA
Okay, I'm not going to do it. Thanks for bringing up these potential issues that I had not considered. I have learned so much from this forum over the years. Much thanks to all.
 

jbrelish

SatelliteGuys Pro
Dec 5, 2010
281
25
NE Pennsylvania
Personally I have Dish, Frontier telephone and Frontier broadband(DSL). I won't bundle because I like the flexibility to dump a service if its not fitting my needs. And they gave me a price on bundling and I would save about $20.00 per month but that is with a contract for 2 years of which I would lose the discount after the first year.
 

supermod38

SatelliteGuys Family
Jan 15, 2012
111
0
central, ny
Do Not Bundle................... I just left E* in Nov. paid my ETF went with D*............... I had 90 days to get a copy of the bill for the ETF still don't have one 85 days later. I tried Chat, phone (three times) and the DIRT team. all to no avail. last phone call to dish-net:mad: i told them to e-mail it because of the time left. nothing yet.

this whole deal was messed up just because of the BUNDLE deal! the phone co did my billing .! as it stands now i have canceled the payment for the ETF waiting for the billing to send to D*............... if this doesn't work out in my favor it will cost me $192.50 and i will be pi&&ed off...............!!!
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
50,509
15,384
Northern VA
Okay, I'm not going to do it. Thanks for bringing up these potential issues that I had not considered. I have learned so much from this forum over the years. Much thanks to all.
The bill is in the e-mail! ;)
 

ohioankev

SatelliteGuys Pro
Jul 25, 2007
626
44
I got on through dish by signing up via AT&T in 2005. The best thing to happen was the day I un-bundled. If I had a problem when I was with AT&T the AT&T reps knew nothing and told me to contact DISH and when I contacted DISH they informed me that I was a customer of AT&T and that I had to deal with them. It just was not worth the $5/month in savings. Anyways the best thing to happen was that I had to move and my cousin already had AT&T at his place so I called AT&T and the contacted DISH and somehow got me un-bundled and signed up for DISH mover and I've been with DISH ever since 2007.
 

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Top