I received an "out of area" call last night which I usually ignore, but the wife picked up and informed me it was Dish Network. The person calling had a very Asian accent and I could barely understand him, but the reason for calling was to inform me that my 211K in my bedroom needed to be replaced. I've been a customer for guess how long? Yes, about two years.
I was presented with three options: Receive a replacement 211K and everything stays the same including my bill, receive a 611 with an upfront charge of $75 and $10 off my bill for 24 months (of course commit to two more years), or thirdly, receive a sling loaded 922 with an upfront charge of $100 and $10 off my bill for 24 months.
I asked the rep if all 211's were being replaced and said no, new customers with 211 receiver 6 to 8 months into the contract would not need to be replaced, only older units.
I have had very good luck with Dish so far and was not considering leaving, so I agreed to the 611 option as It would be convenient for my wife and I to view recorded shows in our bedroom.
I had to provide my credit card number for the obligatory $1.00 temporary charge (which by the way triggered my credit card security feature) and set up an date. I told the rep I could easily handle the swap over but said a technician had to install, plus he would take the 211 with him.
My only reservation is the reliability of the 611 and it seems odd that Dish would call about this which makes me suspect fraud, but I asked the rep for a confirmation email and I also checked my account online and everything was as agreed upon. He also gave me his phone number, extension and hours I could reach him. Also I believe my monthly programming would be frozen for 24 months.
What do you guys think? Could I have done better? I forgot to mention that the first thing the rep asked me to do was turn on the receiver and hit the menu button twice and read the unit and card numbers.
I was presented with three options: Receive a replacement 211K and everything stays the same including my bill, receive a 611 with an upfront charge of $75 and $10 off my bill for 24 months (of course commit to two more years), or thirdly, receive a sling loaded 922 with an upfront charge of $100 and $10 off my bill for 24 months.
I asked the rep if all 211's were being replaced and said no, new customers with 211 receiver 6 to 8 months into the contract would not need to be replaced, only older units.
I have had very good luck with Dish so far and was not considering leaving, so I agreed to the 611 option as It would be convenient for my wife and I to view recorded shows in our bedroom.
I had to provide my credit card number for the obligatory $1.00 temporary charge (which by the way triggered my credit card security feature) and set up an date. I told the rep I could easily handle the swap over but said a technician had to install, plus he would take the 211 with him.
My only reservation is the reliability of the 611 and it seems odd that Dish would call about this which makes me suspect fraud, but I asked the rep for a confirmation email and I also checked my account online and everything was as agreed upon. He also gave me his phone number, extension and hours I could reach him. Also I believe my monthly programming would be frozen for 24 months.
What do you guys think? Could I have done better? I forgot to mention that the first thing the rep asked me to do was turn on the receiver and hit the menu button twice and read the unit and card numbers.
