Called CSR

[jmd102354]

Just got off the phone(5:10pm) with a csr. Asked to have VOOM added to my Hi Def pkg. In broken english she said I MUST subscribe to the AT180 pkg
for the boomarang channel I told her I would call back later. So I called back and was told by another csr that they can't help me because the computers are in maintainance and I should call back later.

 

[TuxCoder]

Please follow the repeated advice of many on here, and wait until tomorrow morning, at the earliest, before calling them about this. Monday would be better.

 

[jmd102354]

Please follow the repeated advice of many on here, and wait until tomorrow morning, at the earliest, before calling them about this. Monday would be better.

As I watch VOOM , a new scrolling msg showed up with the package info from E*. It also advises to CALL dish today.

So should I listen to you or VOOM ?

 

[TuxCoder]

You decide who to listen to. I'm just giving advice after reading countless reports in the last 24+ hours of people calling them about this but getting little to know valuable response from the CSRs. But if we give them more time, they should be more helpful. Until then, as has been said in the other threads on here, it just seems you are wasting your time with them...

 

[HokieEngineer]

What a F'd up company dish is. I swear I cant count how many times I've said "the left hand doesnt know what the right is doing" with this company. Be it the engineering dept, the CSR dept, or Charlie himself. Its beyond my imagination how they got an award from JD Powers. Now whenever I see a company brag about a JD award I will think twice about what that really means.

How hard would it be to type up a 1-2 paragraph summary of the new HD offering and fax it to each CSR hub? Then have it stapled to the CSRs forehead so they wouldnt misplace it. Whenever a caller calls about the voom HD channels, they read the paragraphs. Wow charlie, I just saved you about 2 million CSR billable hours, and countless fustrated customers.

 

[DucTape]

What a F'd up company dish is. I swear I cant count how many times I've said "the left hand doesnt know what the right is doing" with this company. Be it the engineering dept, the CSR dept, or Charlie himself. Its beyond my imagination how they got an award from JD Powers. Now whenever I see a company brag about a JD award I will think twice about what that really means.

How hard would it be to type up a 1-2 paragraph summary of the new HD offering and fax it to each CSR hub? Then have it stapled to the CSRs forehead so they wouldnt misplace it. Whenever a caller calls about the voom HD channels, they read the paragraphs. Wow charlie, I just saved you about 2 million CSR billable hours, and countless fustrated customers.

I think they are relying on people understanding that the date for signing up is MAY 1ST.

 

[TheTimm]

As I watch VOOM , a new scrolling msg showed up with the package info from E*. It also advises to CALL dish today.

So should I listen to you or VOOM ?

Easy. Listen to TuxCoder.

 

[chaddux]

getting little to know valuable response from the CSRs.

Know: To regard as true beyond doubt
No: Not at all; not by any degree

 

[jmd102354]

Well I DID call back at around 8 pm LAST night and WAS allowed to add the VOOM pkg . I checked this morn around 5 am and there they were ! I am glad I listened to VOOM !

 

[korsjs]

Well I DID call back at around 8 pm LAST night and WAS allowed to add the VOOM pkg . I checked this morn around 5 am and there they were ! I am glad I listened to VOOM !

was it pretty easy to add or did they try to make you add the top 180 as some suggest?

 

[HokieEngineer]

I believe this dudes initial problem was the CSR had no clue about VOOM (understandable, it wasnt may 1). Her broken english skills then led her to deduce he was asking about BOOM channel (boomerang). Apparently this is only a top180 chan thus she tried to get him to sign up for it.

 

[jmd102354]

I believe this dudes initial problem was the CSR had no clue about VOOM (understandable, it wasnt may 1). Her broken english skills then led her to deduce he was asking about BOOM channel (boomerang). Apparently this is only a top180 chan thus she tried to get him to sign up for it.

exactly

 

[jmd102354]

was it pretty easy to add or did they try to make you add the top 180 as some suggest?

no problem, just added voom