Let me preface this by saying I will not address in this thread or via PM or e-mail what Voom did for me. It would be bad for Voom if everyone knew and would not be able to make the offers that they did to me if we “all” had this knowledge. The reason for the post is to let everyone know that VOOM has EXCELLENT customer service & retention.
I will just say that I will be staying on with then despite my various reasons and desires to cancel. I KNOW now their customers are very important to them. I imagine I’ll be having more to do with VOOM and promoting their services and I may even shed my D*TiVo and D*.
I did note that I only needed to wait less than 3 minutes for a CSR in the middle of the day, this helped my attitude a lot. So before you think of canceling remember that no one has the number of HD channels they do. Voom has made what I would consider to be strides in customer service and programming / picture quality in the last two weeks given the number of subscribers we know they are dealing with. They have given me a “fair” shake and I plan to return the favor by staying on with them for no less than 8 months.
If you are still considering canceling, listen to your CSR and what they have to offer. They are more than fair and do wish to retain subscribers. I would also suggest that despite problems getting through and PQ issues than you remain polite. It is not their fault.
Off thread … In my speaking with then I asked for clarification on many of the rumors I read on this and other forums. I was told they are planning a Q3 release of their DVR, they are planning for the demand they will have as well. They also confirmed (Wilt already did too) that new software is coming soon and will address the issues listed in other threads. They also confirmed that there is an STB shortage, they were quite vague, however, with the free install I am sure they are inundated with calls for new service.
I will just say that I will be staying on with then despite my various reasons and desires to cancel. I KNOW now their customers are very important to them. I imagine I’ll be having more to do with VOOM and promoting their services and I may even shed my D*TiVo and D*.
I did note that I only needed to wait less than 3 minutes for a CSR in the middle of the day, this helped my attitude a lot. So before you think of canceling remember that no one has the number of HD channels they do. Voom has made what I would consider to be strides in customer service and programming / picture quality in the last two weeks given the number of subscribers we know they are dealing with. They have given me a “fair” shake and I plan to return the favor by staying on with them for no less than 8 months.
If you are still considering canceling, listen to your CSR and what they have to offer. They are more than fair and do wish to retain subscribers. I would also suggest that despite problems getting through and PQ issues than you remain polite. It is not their fault.
Off thread … In my speaking with then I asked for clarification on many of the rumors I read on this and other forums. I was told they are planning a Q3 release of their DVR, they are planning for the demand they will have as well. They also confirmed (Wilt already did too) that new software is coming soon and will address the issues listed in other threads. They also confirmed that there is an STB shortage, they were quite vague, however, with the free install I am sure they are inundated with calls for new service.
and then in 2018 it will all be in Ultra HD 
