cancellation timing?

[bryanw20]

After idk 10-15yrs I'm going to cancel at the end of my current contract (extension) which is in a couple weeks. I already got my sep bill & it's auto paid.

when should I time my call so there won't be a new charge for a month I don't plan on having service (oct)? or have to wait forever for a refund

 

[comfortably_numb]

I believe you can talk to the Loyalty Team and have them set it to cancel at the end of the billing cycle (does that correspond to your contract end date?)

 

[bryanw20]

Thanks; yes this billing cycle and contract should be the same.

 

[satnewb]

That's definitely the best way to do it. And they'll probably offer you some sort of discount or other perks to stay.

Being out of contract gives you some leverage. I played that game for awhile before I finally cancelled.

 

[Claude Greiner]

Call and remove the auto pay immediately.

Then cancel whenever you feel like it.

Then the billing cycle no longer makes a difference since Dish will pro-rate the charges and only charge you for the days you use.

A matter of fact, since Dish bills in advance I would cancel the auto pay as soon as you can.

Better to owe a balance and have to pay them when you want to pay them, then have to wait for a refund check.

 

[Claude Greiner]

Thanks; yes this billing cycle and contract should be the same.

Not necessarily.

The billing cycle starts when you begin service.

If you where a new customer, then this is probably right. If you did an upgrade, the billing cycle likely won’t match the contract.

 

[pattykay]

I don't close accounts very often, but when I do, I always call right at the beginning of the billing cycle to cancel. Like the OP, I don't want to pay them anything when I no longer have service, and I don't want to wait for a refund. I have had problems with other providers in the past, screwing up the date when I tried to schedule a disconnect in advance.

 

[bryanw20]

Thanks for the info.
I finally called today. Thoroughly impressed, 0 wait time. Dude knew my 10+yr history immediately. When I said cancel to save money he immediately said how about 1/2?
Wow. It did require a new 12mo contract.

Curious now what would've happened had I said no?

But happy camper for now. Don't have to try to stream on my poor internet.

 

[bryanw20]

Crap, I forgot to ask about getting a realignment and/or a new reflector. I'm getting some random breakups, I don't have the protection plan added.
Think it's to late to ask?