I currently have a HD-DVR HR20-700 and a5-LNB Multi-Satellite Dish.
The HR20 was installed in 2005 in the newly finished basement that was prewired with two cables from the basement to the external 5-LNB Multi-Satellite Dish.
I purchased a new Viso HD TV for the upstairs family room and arranged for my old HD receiver to be upgraded. The service tech came out last week and brought an HR23 HD DVR. First, he said something about the HR23 not being able to work with the current system because of the new software that was loaded. Then, he ran a test in the basement on the HR20 and said that it was only obtaining a 47% signal and the minimum required to program a new HD DVR like the HR23 is 90%.
He also said in order to have the capability to record more than one program; a second cable would have to be run from the dish to the family room.
He said that that it would be easier and more cost effective have a SWM dish installed since I will also be getting another HD DVR for the upstairs and will also require another cable to be run from the old 5-LNB Multi-Satellite Dish.
I contacted DirecTV and at first, the customer service rep said I was eligible for a dish upgrade and DVR. Then, she came back on and said the system will not allow an input for a new dish. I then went through it with a supervisor and still nothing was resolved.
They have some kind of pre programmed system that will not authorize a SWM dish since I already have a 5-LNB Multi-Satellite Dish that will work with the HR20
This is the most ridiculous thing I have heard about.
Instead of having a simple solution like getting a new dish, I will have to either get holes drilled through the walls of my house or have to pay for a custom cable installation.
I can’t believe in today’s compute age and technology, DirecTV cannot override a computer order and have a new dish installed that would solve this problem.
Any ideas or comments - ?
The HR20 was installed in 2005 in the newly finished basement that was prewired with two cables from the basement to the external 5-LNB Multi-Satellite Dish.
I purchased a new Viso HD TV for the upstairs family room and arranged for my old HD receiver to be upgraded. The service tech came out last week and brought an HR23 HD DVR. First, he said something about the HR23 not being able to work with the current system because of the new software that was loaded. Then, he ran a test in the basement on the HR20 and said that it was only obtaining a 47% signal and the minimum required to program a new HD DVR like the HR23 is 90%.
He also said in order to have the capability to record more than one program; a second cable would have to be run from the dish to the family room.
He said that that it would be easier and more cost effective have a SWM dish installed since I will also be getting another HD DVR for the upstairs and will also require another cable to be run from the old 5-LNB Multi-Satellite Dish.
I contacted DirecTV and at first, the customer service rep said I was eligible for a dish upgrade and DVR. Then, she came back on and said the system will not allow an input for a new dish. I then went through it with a supervisor and still nothing was resolved.
They have some kind of pre programmed system that will not authorize a SWM dish since I already have a 5-LNB Multi-Satellite Dish that will work with the HR20
This is the most ridiculous thing I have heard about.
Instead of having a simple solution like getting a new dish, I will have to either get holes drilled through the walls of my house or have to pay for a custom cable installation.
I can’t believe in today’s compute age and technology, DirecTV cannot override a computer order and have a new dish installed that would solve this problem.
Any ideas or comments - ?