I am a new customer for HD on DirecTV, and have a question.
For background: I am a full-time Rver, and have had an RV waiver for Distant Network Service in effect for several years. I just bought a new RV with HD TVs, so upgraded my DirecTV service to include the HD services. I upgraded to two HD receivers and a 3 LNB dish. I get HD channels (ESPN, TNT, etc) in the channel 70+ area, and the East & West DNS feeds (not HD) around channel 360. I also have channel listings for the East/West feeds in HD on the channel guide around channel 80, but do not receive them. When I go to the HD DNS channels I get message 721; saying that I haven’t purchased the channel.
Over the weekend I decided to see what would be involved in trying to get the DNS feeds in HD. When I called DirecTV the sales rep checked, and said that I could not get them with my current dish, because the DNS HD signals are on satellite 103, which my dish doesn’t pick up. He said that I would have to upgrade to a 5 LNB dish in order to get them. He then transferred me to a DNS specialist who was supposed to tell me more about upgrading.
However, when I was transferred to the DNS specialist I got a totally different story. She said that the sales rep I spoke to was wrong, and that the DNS HD feeds were on a satellite that I currently use, and the only reason that I did not have the service was that a second RV waiver, for HD services, was required. She said that she would submit the waiver and I should hear something in 45 days.
Can anyone shed any light on which of these I should believe?
Thanks.
Roger S.
For background: I am a full-time Rver, and have had an RV waiver for Distant Network Service in effect for several years. I just bought a new RV with HD TVs, so upgraded my DirecTV service to include the HD services. I upgraded to two HD receivers and a 3 LNB dish. I get HD channels (ESPN, TNT, etc) in the channel 70+ area, and the East & West DNS feeds (not HD) around channel 360. I also have channel listings for the East/West feeds in HD on the channel guide around channel 80, but do not receive them. When I go to the HD DNS channels I get message 721; saying that I haven’t purchased the channel.
Over the weekend I decided to see what would be involved in trying to get the DNS feeds in HD. When I called DirecTV the sales rep checked, and said that I could not get them with my current dish, because the DNS HD signals are on satellite 103, which my dish doesn’t pick up. He said that I would have to upgrade to a 5 LNB dish in order to get them. He then transferred me to a DNS specialist who was supposed to tell me more about upgrading.
However, when I was transferred to the DNS specialist I got a totally different story. She said that the sales rep I spoke to was wrong, and that the DNS HD feeds were on a satellite that I currently use, and the only reason that I did not have the service was that a second RV waiver, for HD services, was required. She said that she would submit the waiver and I should hear something in 45 days.
Can anyone shed any light on which of these I should believe?
Thanks.
Roger S.
