Contact my tech after service? (1 Viewer)

dvrexpander

SatelliteGuys Pro
Aug 23, 2009
4,959
263
Near a tree
Call the Loyalty Department at Dish: 1-888-496-1260
They should be able to get this taken care of for you, at no cost to you.

Contacting Dish screws the tech right off the bat if a truck is rolled. The OP should have known where the limit was before having the tech place the pole to start with.
If not then I don't see how that is the techs fault. They were likely trying to get proper LOS anyway.
 

dvrexpander

SatelliteGuys Pro
Aug 23, 2009
4,959
263
Near a tree
You tried to do the right thing.

You couldn’t contact the tech, don’t feel bad going above him to get what you needed done


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Sorry but that is BS - I see nothing wrong with leaving a number to call...a working one if they have issues for the next 12days to avoid that TC. That metric will not only cost the tech months of higher tier pay but likely the pay for that job and could cost them their job with the situation I see as could have been avoided had the OP made sure where they couldn't place the dish to begin with.
 

dvrexpander

SatelliteGuys Pro
Aug 23, 2009
4,959
263
Near a tree
So I had Dish installed last week. My tech told me to contact him if I needed a follow-up. I saved the number he called me from, but apparently that is not HIS number but a temporary number assigned per job, like Door Dash, Postmates etc does. So I guess I don't have his real number. He installed my Dish a few feet further from my apartment than my complex allows. He told me to contact him if this happened, and of course, I can't. Anyway someone can look up his number on my account and call him for me? Dish wants to charge me to fix this issue that is not my fault at all. Any ideas?

Who's fault was it where they placed the dish? See I think that is your fault not the techs. This is something you either should have known up front before saying yeah thats a good place ok for the dish. If you didn't know then again that is your fault for asking. The moment you call Dish behind the tech within 12 days you've screwed them. You could have told the complex that you would see about getting it moved in two weeks thus allowing the tech to get beyond that TC12 call back time frame to save everyone but from what I gather its too late.
As a past tech - I can surely say I'd be pissed.
 

Frank Navin

On Vacation
Dec 1, 2020
66
38
Englewood co
Sorry but that is BS - I see nothing wrong with leaving a number to call...a working one if they have issues for the next 12days to avoid that TC. That metric will not only cost the tech months of higher tier pay but likely the pay for that job and could cost them their job with the situation I see as could have been avoided had the OP made sure where they couldn't place the dish to begin with.

You agreeing with me or disagreeing?

I agree you should always call the tech back direct. But if they can’t leave a working number, then you have no choice but to call the company.

As far as the temp numbers, I somewhat agree.

I once did a pre call from my house before an install. This was before cell phones where popular.

This lady called my house for years every time she needed a service call. This was even after multiple times that me and my wife told this lady she needed to call the office to schedule something.

Some people just want an instant fix, and us techs don’t get paid enough to service 24/7


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crodrules

Your Happy Guru
Pub Member / Supporter
Jun 14, 2014
7,597
6,173
North Central Ohio
Contacting Dish screws the tech right off the bat if a truck is rolled. The OP should have known where the limit was before having the tech place the pole to start with.
If not then I don't see how that is the techs fault. They were likely trying to get proper LOS anyway.
The moment you call Dish behind the tech within 12 days you've screwed them. You could have told the complex that you would see about getting it moved in two weeks thus allowing the tech to get beyond that TC12 call back time frame to save everyone but from what I gather its too late.
And where were you at the time of the original post, or even within 12 days of the original post, to tell the OP not to call Dish within that 12 day window? We don't even know if the complex would have allowed the OP to wait two weeks, or if they were insisting that the dish get moved right away. Since the original tech's phone number was no longer working, my advice (which you quoted) was the best advice to give at the time. If that tech did not warn the OP "Whatever you do, don't call Dish within 12 days" then that part is that tech's fault. Don't expect everyone here to even know about that TC12 window, much less for us to give that same advice.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
8,798
14,036
Pekin, IL
Of course. But I think your point was you shouldn't have to, right?
Dish says we shouldn't have to do it, I, personally see it as a form of customer service. I've never had the nightmare of someone calling constantly like Frank said above, but I have had a customer come to my house on Sunday morning and he was properly schooled in what would happen, should he make another appearance at my door. The guys above are correct on one thing, Dish forces you to do something they tell you not to do, and it's not just avoiding R12's. Those R12's = real money being taken out of your pocket and many times for something CSR should have been able to take care of over the phone, but because of inexperience or ignorance, they'll set up truck rolls for the dumbest things.

LIKE, the remotes coming unpaired on a new Hopper install. This has been a year-long issue that is simple to fix, but they set up truck rolls and the tech gets dinged. So I specifically tell my customers to call if that happens so I can talk them through re-pairing the remnotes.
 
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