Could sure use some help

[MSC missionary]

Dish Pro receiver VIP211K; DP Plus digital LNBF A21CA2 - WD111FLNZ dish (Oval DishHD with 2 heads joined together and a 3rd head that is seperate.)

Unit was installed by DishTV:
Zip Code 62943
Dish System 300
Transponder 2
Satellite 61.5

We have temporarily relocated to our work on the Arizona desert with the settings:
Zip Code 85321
Dish System 300
Transponder 14
Satellite 61.5
The peak signal I can get is 54, and that won't hold when selecting a tv channel. Much of the time it triggers a Complete Signal Loss.

Is the system really a 300? I see references on the internet that the LNB may be a 500 or even a 1000. If it is, will the VIP211K receiver support a setting change to 500 so I can point to a bird that in more in line with our location?
I am a newbie but we move often between Indian villages so I need to be able to re-position the dish as needed.

DishTV was cooperative but only suggested getting a "Tailgater"...out of the question this year.

 

[TheKrell]

Dish would not install a 211 with a dish 300, because a 211 is an HD receiver and that needs at least 2 satellites to pick up all the channels available. From the description, and the fact that you are trying to pull in 61.5, it's probably a 1000.4 built for Eastern Arc. Eastern Arc is a constellation of satellites parked at geosynchronous orbit at 61.5, 72.7, and 77 deg west longitude. I believe you really need a Western Arc dish for Arizona. But lacking that (or a Tailgater that points itself), you simply need to align your antenna better than you did for Eastern Arc. Unfortunately, Dish receivers don't have a built in way to tell you the az/el for a 1000.x, to facilitate doing this yourself. But, given your zip, I'll look it up for you on DishPointer...

OK, here you go:

Address: 85321
Latitude: 32.3318°
Longitude: -112.5245°
Satellite: Dish 1000.4 (61.5W, 72.7W, 77W)
Elevation: 33.2°
Azimuth (true): 122.7°
Azimuth (magn.): 111.9°
Skew: 44.7