Cover Story: Comcast Combats Customer Service Complaints With Software (1 Viewer)

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SatelliteGuys Pro
Oct 11, 2004
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Comcast in recent years has built an ambitious reputation on Wall Street, acquiring other companies to become the nation's largest video provider and the fourth-biggest telephone company. But over that time, it has built a different, negative reputation among subscribers. It’s one the company is scrambling to erase, as customer service becomes a critical factor for consumers.

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