This is a mobile optimized page that loads fast, if you want to load the real page, click this text.

Customer Agreement Change - Can I cancel fee free?

Status
Please reply by conversation.

ncted

SatelliteGuys Master
Original poster
Pub Member / Supporter
Jul 4, 2004
5,866
4,056
Durham, NC
I got an email from directv notifying me of a customer agreement change. Here is the text:


I am thinking this means I could cancel without an ETF. Am I reading this correctly?

Thanks,
Ted
 
I think you can. Might want to call and make sure though.
 
I don't see anything that says they waive your ETF responsibility. It just says you can cancel your service. Like Ramy said, call and ask.
 
Look at this way..credit cards always send notices out that "term and Conditions" have changed and that you can cancel the card if you do not agree to the changes. Does this mean that your credit card debt will disapear once the card is cancelled? bzzzzz wrong. I think the same rules will apply to the early termenation fee
 
In the case of the credit card, if you do not accept the new terms and cancel, you owe the balance on the card plus any interest at the rate specified in the last terms and service until that is paid off. You can't use the card for any new debt though.

In the case of D*, the question would probably be is the ETF a balance on your account at that moment. I think, but don't know, that you would be subject to paying the current amount plus a deactivation fee (section 2 I believe). No mention of the ETF that I could find.

Of course I'm not a lawyer and may be talking out of my hat!
 
Of course any ETF would apply. If you refuse the new terms, you have to cancel before they go into effect. If they haven't gone into effect yet then the current terms still apply. The current terms say there's a penalty for cancelling early. The reason you cancel doesn't matter. If you cancel early, you pay. Simple as that.
 
Apparently the equipment lease agreement is separate from the customer agreement, so the ECF would still apply. Very clever DirecTV. Oh well.
 
I wonder if u could pay the monthly lease fee and still cancel the service? I think it might be cheaper than the ECF
 
So what did they change?
If you look at the terms from days of yore, it has always said pretty much the same thing. Here's the corresponding terms that were in effect in 2008: To be sure, the terms were clearer back then but they said effectively the same thing.

The terms prior to April 2007 were even clearer on the subject of the ETF:
 
Status
Please reply by conversation.