Dish 510: "only one satellite is connected"

[Ember]

Please help if you can, and sorry in advance for my newbie-ness. I have the Dish 510 receiver. All of a sudden, I've lost my connection to one of the satellites. Was working fine, and now I only get the local channels plus a bunch of others - of course, none that I ever watch.

On the System Info page it says:

Status: Good
Software: P408
Satellite: 110.... the only one that's listed
Signal: (Green)

There is a box marked "b" that has a 0 in it, and one marked f that is empty.

If I try to do a "test" of the switch it does "test 1 of 1." On the same page it says:

Status: Warning - only one satellite connected.

The satellite dish has not moved, it's not the weather, and in fact I have a second receiver that works just fine. We've had both for 4 years without any problems. Resetting, unplugging, etc. etc. have had no effect.

Is there something else I can try or should I throw in the towel and call Dish?

 

[David_Levin]

Welcome to the forum.

You're problably not getting a response because there are just so many things that could cause what you're seeing. We'd also need more information about the configuration of your sat dishes (how are you wired and are you using a spearate powered switch?).

Did you try a power cycle (including the switch) ?
Did you try a switch check ?
Could just be your LNB failed (especially w/ the summer heat).

Call dish (if you haven't already), they will walk you through the debug. Next time you'll know what to do.

 

[David_Levin]

A couple more comments on power cycling the switch....
There is always a multiswith.

Sometimes it's built into the LNB (otherwise it's a silver box screwed to the wall).

Sometimes there is a power inserter (a power supply plugged into the wall with a pass-thru looking thing on the sat line). Otherwise the power comes from the receivers.

To completely cut power to the switch you need to unplug all receivers & the multiswitch (at the same time).

Plug back in the power inserter, then the problem receiver & retry the switch check.

Also, you should try the problem receiver at the other location before calling dish.

 

[scoobyxj]

One other thing you can try is to run a check switch without the LNB connected. Hopefully it will go to X of 38 (or some other big number), and when it is done save the test. Then reconnect the LNB, and try the test again. If it was just buggieness everything should fall back into place.