DISH adds 250 jobs to call center in Tulsa

[Scott Greczkowski]

DISH Network to add 250 jobs in Tulsa

 

[HipKat]

Good, I hope that reduces the number of calls I make each day that end up in the Philippines

 

[charlesrshell]

I would say business is good.

 

[Juan]

I would say business is good.

Depends where they get the calls from

 

[charlesrshell]

Depends where they get the calls from

Probably Philippines!

 

[EchostarFan]

Glad to hear that they are adding new jobs to the E* call center in Tulsa, but I hope they treat the callers right!

 

[Tampa8]

Glad to hear that they are adding new jobs to the E* call center in Tulsa, but I hope they treat the callers right!

Callers will be treated with the care DISH CSR's always give.....

 

[Scherrman]

Good, I hope that reduces the number of calls I make each day that end up in the Philippines

Just because a call center is in the US doesn't mean you're going to get a person that speaks English well. Not only that, I've found talking to some people with thick southern accents can be worse than talking to someone overseas.

 

[dare2be]

I wonder if the language barrier of overseas call centers cancels out the labor savings. If people need to call in twice due to language barriers to get something resolved, then half the staff might be all that is needed for a domestic call center.

 

[Ronnie-]

Just because a call center is in the US doesn't mean you're going to get a person that speaks English well. Not only that, I've found talking to some people with thick southern accents can be worse than talking to someone overseas.

Now ya wait just a cottin pickin minute thare sir

 

[Scherrman]

Now ya wait just a cottin pickin minute thare sir

It's true. I struggle with it on the phone sometimes.

 

[EchostarFan]

Now ya wait just a cottin pickin minute thare sir

LOL I saw that!

Callers will be treated with the care DISH CSR's always give.....

Tampa8, it could sadly be true, depending on people's experiences.

 

[Ronnie-]

It's true. I struggle with it on the phone sometimes.

Lol, I understand. I will occasionally get northern customers or people for the pacific northwest that I have to ask to repeat things. It is just not how we are used to hearing it said.

 

[Scherrman]

Lol, I understand. I will occasionally get northern customers or people for the pacific northwest that I have to ask to repeat things. It is just not how we are used to hearing it said.

Yep and it's why I always roll my eyes when people complain about talking to people overseas. There are plenty of poorly speaking people in America too.

 

[MikeD-C05]

Just because a call center is in the US doesn't mean you're going to get a person that speaks English well. Not only that, I've found talking to some people with thick southern accents can be worse than talking to someone overseas.

Yeah , I feel the same way about northern accents. Ever try to talk to someone from Boston? It’s like a different language.

 

[Scherrman]

Yeah , I feel the same way about northern accents. Ever try to talk to someone from Boston? It’s like a different language.

I know they can be tough to decipher but I haven't really talked to too many with thick accents there. For some reason I've talked to a lot of southerners though. I can handle most accents as long as they talk slow enough but for some reason certain people just talk too fast.

 

[MikeD-C05]

I wonder if the language barrier of overseas call centers cancels out the labor savings. If people need to call in twice due to language barriers to get something resolved, then half the staff might be all that is needed for a domestic call center.

I know that when I used to call and would get a thick foreign accent ,I would hang up or go through cancellations to get an American.

 

[MikeD-C05]

I know they can be tough to decipher but I haven't really talked to too many with thick accents there. For some reason I've talked to a lot of southerners though. I can handle most accents as long as they talk slow enough but for some reason certain people just talk too fast.

Talking fast is why I have trouble with northern accents. We recently got a weatherman on our local ABC station that was from New York. He would talk so fast that I had to skip back to hear what I missed. He has since slowed down due to viewer complaints about ,you guessed it , talking too damn fast.

 

[osu1991]

Just because a call center is in the US doesn't mean you're going to get a person that speaks English well. Not only that, I've found talking to some people with thick southern accents can be worse than talking to someone overseas.

Hey Now,
There are no southerners here, just us native redneks and a large contingent of latin visitors

 

[Scherrman]

Hey Now,
There are no southerners here, just us native redneks and a large contingent of latin visitors

Just slow down when you talk. It's cold up here and I'm a little slower.