Great timing on this forum.
So in the last 5+ weeks I've been talking with E* & D*. I've been with D* since July of 2000. Always been 100% uptime. Super product. The only downside is I'm in a NRTC area. That used to not matter, but with the HD & DVR's coming from everywhere my local supplier is clueless. I sometimes call Direct instead of my local supplier & they do help me out. One of the Dish local retailers biggest selling point is that Dish is not a NRTC in this area. My mom had Direct & after her moved bought a Dish AT180 from this retailer. It's a nice setup, but she just got 3 301 boxes.
I got fedup with my local guys & called Dish up just to inquire about the 4 room setup. It was a 522 & a 322 with Superdish for my locals. Next thing I know I'm signing up. So the day of my big install arrives & the installer cancels. Next week he shows up & says he won't put it where my Direct dish is because wind will catch the King size Superdish. (it's really the only option I have to put a Dish anywhere) Ok, so I call Dish to cancel my order & when I tell them why they say we'll send a second guy out. I said why is that. He said "Some installers just don't want certain jobs!!!!" WTH? So anyway they promise me a feild tech in 2 weeks. All the while I'm browsing these boards & DBStalk & seeing Dish get drilled for reliability, broken promises & poor Customer Service. I must admit the "Dish NOTwork" was a funny name. Anyway so I start getting a bad feeling about Dish. So I call Direct & tell them my local guys are slow on getting locals to me, can they override them? Sure enough they offer me an install 4 days out. I moved it back to 2 more days because of work. I'm getting a new Directv dish, 2 new recievers & a Tivo. But I must sign a year commitment. When I call to cancel Dish they give me the big speech about Dish is better .... So they offer to give me a month free of the AT180. I decide to cancel anyway & the guy tells me his phone won't let him transfer me to cancellations! It gets better.... Anyway the Dish guys show up when they were suppossed to even though they aren't told I have no contract being I finally did call late to cancel it. OK I'm, done right...? Tivo is coming, Direct has me covered Dish couldn't step up to the plate!!!!!!
So today Dish CALLS ME! They are wanting to know what channels I watch etc. He asks who I have now. I tell him Direct & he says why them. I tell him they are the benchmark. So he goes into his sell, which I tell him this whole story I'm typing now. He says give us a chance before you resign with Direct. I said when can you even check to see if a Superdish is feasible? (remember their first installer said it wasn't) They say the 30th. I said I need it sooner because of work. Direct will be here the 23rd. I said all I need is a yes or no. If it's a yes we can wait a couple of weeks for the install, but I'm not going to cancel Direct to have you tell me that I can't use a Superdish a weeks later & put me back to square one & possibly into the new year before I get setup with Direct. The guys says he can't. I said, OK I'm sticking with Direct then. He says, "Let me know when you want a better service." No kidding!!! So I think about it & call Dish back. I told another guy what happened he said he didn't know what he could do so he transfers me. A woman picks up & knows nothing about the ordeal. I explain it all. I then ask if my 522 would have Name based recording, she says no we don't have that on our DVRs. !!!!! I said didn't 50K people get that software upgrade???? These people don't even know what they are selling! So I told her to get out here sooner than the 30th to give me a yes or no & I'll cancel my Direct appointment. She said she couldn't. I said you guys called me. So anyway Dish doesn't have what it takes to step up & get it done & Direct makes it happen.
I live where the only cable that horrible Adelphia. This town has Dishes all over. It's between D* & E* for me.
Just think about that, after two botched installs, Dish CALLS ME & tells me I NEED A BETTER PROVIDER & then can't back it up by even coming out to give me an opinion on the install!!!!! No wonder people love Direct. I don't need all the Tivo functions, the 522 with NBR & caller id really suits me needs better I must admit & I've love to try one but Dish just continues to shoot themselves in the foot. Don't worry I will post this story on all DBS type boards & tell all 1350 people I work with about Dish. With the internet at my fingertips one guy can influence potential buyers.
If anyone from Dish reads this & is smart enough to get the ball rolling and wants to try & be world class like Direct is let me know. I'll still give you a fair shot, even after your co-workers botch it all up.
email me for contact
rewker@earthlink.net
So in the last 5+ weeks I've been talking with E* & D*. I've been with D* since July of 2000. Always been 100% uptime. Super product. The only downside is I'm in a NRTC area. That used to not matter, but with the HD & DVR's coming from everywhere my local supplier is clueless. I sometimes call Direct instead of my local supplier & they do help me out. One of the Dish local retailers biggest selling point is that Dish is not a NRTC in this area. My mom had Direct & after her moved bought a Dish AT180 from this retailer. It's a nice setup, but she just got 3 301 boxes.
I got fedup with my local guys & called Dish up just to inquire about the 4 room setup. It was a 522 & a 322 with Superdish for my locals. Next thing I know I'm signing up. So the day of my big install arrives & the installer cancels. Next week he shows up & says he won't put it where my Direct dish is because wind will catch the King size Superdish. (it's really the only option I have to put a Dish anywhere) Ok, so I call Dish to cancel my order & when I tell them why they say we'll send a second guy out. I said why is that. He said "Some installers just don't want certain jobs!!!!" WTH? So anyway they promise me a feild tech in 2 weeks. All the while I'm browsing these boards & DBStalk & seeing Dish get drilled for reliability, broken promises & poor Customer Service. I must admit the "Dish NOTwork" was a funny name. Anyway so I start getting a bad feeling about Dish. So I call Direct & tell them my local guys are slow on getting locals to me, can they override them? Sure enough they offer me an install 4 days out. I moved it back to 2 more days because of work. I'm getting a new Directv dish, 2 new recievers & a Tivo. But I must sign a year commitment. When I call to cancel Dish they give me the big speech about Dish is better .... So they offer to give me a month free of the AT180. I decide to cancel anyway & the guy tells me his phone won't let him transfer me to cancellations! It gets better.... Anyway the Dish guys show up when they were suppossed to even though they aren't told I have no contract being I finally did call late to cancel it. OK I'm, done right...? Tivo is coming, Direct has me covered Dish couldn't step up to the plate!!!!!!
So today Dish CALLS ME! They are wanting to know what channels I watch etc. He asks who I have now. I tell him Direct & he says why them. I tell him they are the benchmark. So he goes into his sell, which I tell him this whole story I'm typing now. He says give us a chance before you resign with Direct. I said when can you even check to see if a Superdish is feasible? (remember their first installer said it wasn't) They say the 30th. I said I need it sooner because of work. Direct will be here the 23rd. I said all I need is a yes or no. If it's a yes we can wait a couple of weeks for the install, but I'm not going to cancel Direct to have you tell me that I can't use a Superdish a weeks later & put me back to square one & possibly into the new year before I get setup with Direct. The guys says he can't. I said, OK I'm sticking with Direct then. He says, "Let me know when you want a better service." No kidding!!! So I think about it & call Dish back. I told another guy what happened he said he didn't know what he could do so he transfers me. A woman picks up & knows nothing about the ordeal. I explain it all. I then ask if my 522 would have Name based recording, she says no we don't have that on our DVRs. !!!!! I said didn't 50K people get that software upgrade???? These people don't even know what they are selling! So I told her to get out here sooner than the 30th to give me a yes or no & I'll cancel my Direct appointment. She said she couldn't. I said you guys called me. So anyway Dish doesn't have what it takes to step up & get it done & Direct makes it happen.
I live where the only cable that horrible Adelphia. This town has Dishes all over. It's between D* & E* for me.
Just think about that, after two botched installs, Dish CALLS ME & tells me I NEED A BETTER PROVIDER & then can't back it up by even coming out to give me an opinion on the install!!!!! No wonder people love Direct. I don't need all the Tivo functions, the 522 with NBR & caller id really suits me needs better I must admit & I've love to try one but Dish just continues to shoot themselves in the foot. Don't worry I will post this story on all DBS type boards & tell all 1350 people I work with about Dish. With the internet at my fingertips one guy can influence potential buyers.
If anyone from Dish reads this & is smart enough to get the ball rolling and wants to try & be world class like Direct is let me know. I'll still give you a fair shot, even after your co-workers botch it all up.
email me for contact
rewker@earthlink.net
