OK, I don't get it.
I have a 625. I did nothing....didn't call them, didn't Email them, didn't chat with them......and I got my card in the mail yesterday. They sent instructions on how to install it. Now granted that I can't order porn channels until I put the card in but everything else is working and will continue to work after I put the card in.
I think this is a board for the Over Reactors Club of America sometimes.
You ask how long have I known they want to replace my 622. What, about a week or so, when the Warning Popup first started showing.Not to excuse the rest, but you've known for how long that your ViP622 was going to have to be replaced?
Transferring 30 hours should take less than a day and it should not interfere with the ongoing use of the DVR. I can't really say I feel like you're in real trouble.
That is true, but at least I'll get something back from Direct TV that I want but can't get from DISH...............THE NFL AND MLB packages. I know computers and hard drives fail but if Dish had not done all this security stuff, my hard drive works fine. It didn't fail, DISH changed things that now keep it from working.Moving to Directv will also result in losing your EHD recordings since they won't play on anything but a DISH player.
My experience is decidedly different from yours. My estimate was based on HD content. I recently transfered about 13 hours of James Bond movies (from a recent Encore marathon) starting after 10pm and it was done and the EHD was asleep by 7:15 the next morning.Yes, it would be nice to transfer what's on my 622 in less than a day, BUT it's going to take almost 5 times as long. Transferring 1 HOUR of HD = Transferring about 5 Hours of SD.
harshness. I'll try transferring some HD content and see how long it takes. I think I heard somewhere the size of the EHD may have something to do with how fast it can receive transfers. The bigger the drive, the slower it is. Mine is 750 megs. Also I would think how compressed the programing is would affect how fast to transfer it.
Obviously compression plays into it. The movies I transferred were MPEG4. Either way, it shouldn't be a matter of days versus hours. I have both a 750GB FAP and a 750GB MyBook 4 and the speeds are comparable. Because the files are relatively large and the number relatively small, I can't imagine that the number of files comes into play.Also I would think how compressed the programing is would affect how fast to transfer it.
It isn't hard to understand at all, but it isn't the case so you don't have to wrap your head around it. You can play the movies either direct from the EHD or you can transfer them back (I cannot recommend this approach) using any ViP DVR associated with your account. That's the beauty of the DISH method of handling external drives.Do you know for sure yet if you can play stuff you transferred to your EHD on your new receiver, which I'm guessing is a different model. Also, not as important, but can you move programs from your EHD to your new receiver, if it's something you want to save back on the receiver. It is kinda hard to understand why it's easy to transfer programs to and from an EHD, but we can't transfer from one receiver to another receiver.
To put this thread back on track.After approximately 10 calls to try and rectify my black screen on my international channels, I was told for the third time today that shipping of "G3" smart cards has been "postponed" until an unknown date.
Two CSRs and and 2nd level tech said I am basically SOL and that I am not targeted to receive new cards before July. They cannot turn the black channels back on. I have to wait for the cards.
BUT, all orders for "Purple cards" have beed delayed. They do not know when they can ship them.
So I guess the card swap has run into a snag. Perhaps they have run out of cards?
I threatened to cancel and they were happy to accomodate me even though I pay over $150 a month autopay on credit card for six years.
They need someone to get in there, and shake things up. It's out of control. And, without the proper guidance, it will spiral further out of control, and then down the toilet.This company is in complete disarray and the left hand doesn't know what the right hand is doing.
Wrong. They actually did send them to the service address. They only said they sent them to the billing address. (I thought that was clear in my post.)I'm not sure it is the fault of DISH. The first envelope was addressed to the bill to address, which is where I understand the smart cards are sent by default. This makes sense in 99% of cases because service addresses may not be deliverable by the post office. So the cards sat around your home office for a period of time. Perhaps some blame falls there.
I know for a fact they did not. But, that is a moot point, as I thought the cards I installed were the second set, as they said they sent the first set to the billing address.I don't fault you for not knowing that if a second set of cards is issued the first set becomes inoperable. The CSR should have told you that if the first set arrives, you should discard them, but I don't think this is a terrible error on DISH's part. We don't know for a fact that they did not.
They certainly do deserve it. They are idiots. Maybe idiots is too strong a word. Grossly incompetent is more accurate.I understand it is causing you a lot of work and you like to dump on DISH, but I'm not sure they deserve it.