I spoke with three different ones
First time I called, I simply called to change my install address. That CSR stated that a tech must come out to do something to my receivers, but stated that I would still receive local programming even without a tech coming out.
I called the second time because I still didn't have my locals after 45 minutes or so. The CSR did some troubleshooting with me for about 30 minutes, but stated again a tech will have to come out to do something with my receivers. Well, the second CSR for some inexplicable reason changed my install address back to my old address and that's where the field tech was going to come to in order to look at my receivers.
So, I had to call again and speak with them for a 3rd time! They re-updated my address and a tech is coming out Saturday morning.
This is absurd that a field tech is required to come out to get this up and going due to my changing local markets. I'm at the mercy of what Dish tells me. I've spent over an hour on the phone between the three phone calls. Ridiculous.