I recently had a trouble call where I had one tv that channels would pixelate. On that outlet I had a Hopper 3 receiver that was purchased from Solid Signal last year. The tech checked everything good and said the trouble was in the receiver. Tech replaced it with a reman unit. The front of the unit had lots of scratches and it worked okay for a few days then gave hard drive error. Dish has sent another replacement receiver and this time the receiver has a good sized dent on the top of the unit. It seems to work okay but for how long????. I assume Dish are about fresh out of brand new units. I have the protection plan and the unit has been replaced as a purchased receiver.