Dish's non-customer help- too many Hoppers (1 Viewer)

slobob

Thread Starter
New Member
Nov 7, 2004
2
0
So I have a customer with three hoppers (1 owned- 2 leased) and 4 joeys. After a remodel on the house, we no longer need the joeys, but want to swap to wireless joeys in two areas (contractors forgot to run cable).
Dish says they can't "upgrade" to the wireless joeys as there are too many Hoppers. Options??
 

Yespage

SatelliteGuys Master
Pub Member / Supporter
Feb 27, 2010
12,381
11,644
Ohio
So I have a customer with three hoppers (1 owned- 2 leased) and 4 joeys. After a remodel on the house, we no longer need the joeys, but want to swap to wireless joeys in two areas (contractors forgot to run cable).
Dish says they can't "upgrade" to the wireless joeys as there are too many Hoppers. Options??
:jaw drop:
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
51,862
16,779
Northern VA
Contact DIRT.

And I'd forget to make full payment to the contractors.
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
So have the customer buy the wireless Joeys and or whatever equipment they need. Problem solved.

It's not dish networks problem to swap wired equipment to wireless equipment due to the fact the contractor forgot to run wires when it was easy to do so.

As far as the customer actually spending any money, they are obviously not going to pay the contractors for wires they ever ran. I think the contractor should be footing the bill here and the customer should only pay what the contractor was supposed to be paid.
 

patmurphey

SatelliteGuys Pro
Dec 29, 2006
1,277
415
New Jersey
Questions: (I don't have wireless Joeys.) Don't you need a wireless adapter for wireless Joeys? How many can co-exist in a multi-Hopper setup?
 

DWS44

SatelliteGuys Master
Supporting Founder
Apr 14, 2004
6,999
4,180
Rock Hill, SC
Questions: (I don't have wireless Joeys.) Don't you need a wireless adapter for wireless Joeys?

No, you don't need a wireless adapter. What you have to have is one Wireless Joey Access Point, which connects to the Hopper via ethernet. The Wireless Joeys then connect to the Wireless Joey Access Point. Each Access Point can connect up to three (I think) Wireless Joeys. Of course, this is also limited by the number of Wired Joeys already connected to the system. IIRC, the H1/H2 is limited to three Joeys (of any type) total, and I think the H3 is limited to six Joeys (of any type) total. Now...how all that plays into a multiple Hopper install, I'm not sure.
 
  • Like
Reactions: charlesrshell

Users who are viewing this thread

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top