Does Directv charge for a service call? (1 Viewer)

Status
Please reply by conversation.

dem372

Thread Starter
Well-Known SatelliteGuys Member
Sep 27, 2005
31
0
We had some serious wind here in Ohio over the last day. It must have knocked my dish out of whack on the roof, because now some HD channels do not come in. I am getting low signal strength on the 99 c sat.

So, my question is, if I call Directv and have them come out and adjust the dish, will I be charged for that? They did some dish adjustments for free about a month after my initial install, but that was a year ago.

Any ideas?

Thanks!
 

rad

Supporting Founder
Supporting Founder
Lifetime Supporter
Sep 7, 2003
10,453
4,020
Dripping Springs, TX
If you have the protection plan then it would be free, else IIRC it's $75 for a call to realign the dish.
 

jcrandall

Proud Staff Member
Staff member
HERE TO HELP YOU!
Apr 3, 2005
10,888
365
Central Michigan
sometimes they will let you enroll in the service plan and do the $29 or so call charge, but yes, there is a charge in almost all situations (just like most cable co's).
 

dem372

Thread Starter
Well-Known SatelliteGuys Member
Sep 27, 2005
31
0
Thanks for the reply. No protection plan for me, that I know of. I will see if my wife requested it when she signed up. $75 is steep. I guess that doesn't surprise me. Thanks again...
 

yorktown

SatelliteGuys Pro
Nov 10, 2009
513
0
General Location
Not to mention a new 2 year commitment

They don't extend your contract over a service call you paid for.

I've heard it's $50 to have a directv tech. come out a have a dish re-aligned.

Call around to local dish installers and ask what they'd charge for a DIRECTV dish realignment. You don't have to schedule this thru DIRECTV.
 

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
Thanks for the reply. No protection plan for me, that I know of. I will see if my wife requested it when she signed up. $75 is steep. I guess that doesn't surprise me. Thanks again...

Sounds like a s;ight wind movement because the installer did not break the bolts.....Take a 1/2 " wrench to the dish. Set the set up--in menu to the 103 sat...in menu..........and call your wife by cell phone.

Mark where the pole and dish are now alligned by drawing a line from the dish base to the mast.

Loosen the three (3) bolts on the side of the pole or mast enough to allow the dish to move. See what you get.

joe
 

stonecold

SatelliteGuys Pro
Sep 23, 2004
3,487
0
Directv La La Land
1. Protection Plan does not extend contract and niether does a free service call at our discreation.

2. a Service call went for 75 down to 49.95 early this year. So it is 49.95

3. nothing involving service calls extends contracts

4. PP is only 5.99 and it covers replacment remotes (free replacements)
 

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
1. Protection Plan does not extend contract and niether does a free service call at our discreation.

2. a Service call went for 75 down to 49.95 early this year. So it is 49.95

3. nothing involving service calls extends contracts

4. PP is only 5.99 and it covers replacment remotes (free replacements)

Stonecold....you da man!

However, my rate to fix DTV installs that are obviously wrong is $60.00 to me.
The HSPs just kick them out the door.

Engaging subcontractors just postpones the problem.

Now......as Directv enters another decade....do you think they could take responsibility for the installations?.......Do you think they could offer an installer course at local high schools and hire a few of the graduates? Running professionals out of the business and hiring kids + crooks has done ok.

Could they do better?

Joe
 

stonecold

SatelliteGuys Pro
Sep 23, 2004
3,487
0
Directv La La Land
Stonecold....you da man!

However, my rate to fix DTV installs that are obviously wrong is $60.00 to me.
The HSPs just kick them out the door.

Engaging subcontractors just postpones the problem.

Now......as Directv enters another decade....do you think they could take responsibility for the installations?.......Do you think they could offer an installer course at local high schools and hire a few of the graduates? Running professionals out of the business and hiring kids + crooks has done ok.

Could they do better?

Joe

Joe you wat the company answer or mine.

Well I give you mine as I am tried of people usually trolls think all I say is the company line.

I think there is alot of half ass installers, personally some are crooks who will do shady just right underhanded crap .

Personally if Directv did do something along the lines of real teaching I would be really surprised.
 

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
Joe you wat the company answer or mine.

Well I give you mine as I am tried of people usually trolls think all I say is the company line.

I think there is alot of half ass installers, personally some are crooks who will do shady just right underhanded crap .

Personally if Directv did do something along the lines of real teaching I would be really surprised.

S C

'fraid you are correct.

Xerox....Microsoft..........nope! Directv doesn't come next or fit the list.

Joe
 

tsbarker13

Active SatelliteGuys Member
Dec 1, 2009
18
0
Virginia, USA
I have the protection plan, BUT learned that a problem I had was not covered. The installer had left some of the cable running from the pole mounted antenna exposed. Well, I was mulching the leaves this fall (and thus could not see the exposed wire) -- and you guessed it the lawn mower blade snagged and severed the cable. I called, and was told that was "beyond the scope" of the protection plan, and I would be charged $50 to get it fixed. So I basically spliced it myself with two connectors, a female-to-female coupler, and some heat shrink tubing, then I reburied it on my own.

So, reading the "fine print, even though the installeR told me 'if a tree fell on my dish and broke it, the plan would cover it', A CAREFUL READING SEEMS TO EXCLUDE ANTENNA DAMAGE.
 

stonecold

SatelliteGuys Pro
Sep 23, 2004
3,487
0
Directv La La Land
Generally the more realistic scope is if you sliced the cable with a lawn mower or wed whacker or you had kids cut the cable they wont cover it. Generally I never seen a tech call on say a tree breakign the dish they would just replace anyway.

PS most of the time the billing agents dont check the tech notes so they will credit back the service call if they see protection plan listed. Not saying they should but just saying they most likely will.
 
Status
Please reply by conversation.

Users who are viewing this thread

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top