We recently had a 625 and a 322 installed. The caller ID hasn't worked yet. Dish says it must be the phone line (and they sent another 625 to confirm it), even though my phone works OK. It is enabled and the DVR says the connection is good. The installer says it must be the phone line also. The phone company said basically, (Sorry you're DVR doesn't work, but the phone does, so tough luck." I have DSL with filters installed on all phones and the DVR and 322. Anyone have any ideas? The only thing I can think of is to disconnect my house from the phone box outside and wire straight to the DVR from there and see if it works.