DVR Series Recording Issue (Dallas/Fort Worth Tx)

[txcruiser]

Starting last week I noticed most of my scheduled series recordings had vanished.
I rebooted a few times and nothing changed. Still gone.

If I tried to set up a new series recording, it doesn't take effect either.
This only seems to be a problem with the lower numbered channels though.
Here in Dallas/Fort Worth the ABC , CBS , FOX, NBC are 8,11,4,5. None of these series recordings are working on these channels. Higher numbered channels (starting around 30 or so) are working fine though.

I have 2 DVRs. Both are not working.

Called TWC yesterday, and they said that they are aware of the problem but there's no resolution yet. I went ahead and swapped out one DVR but the problem remains (but at least got upgraded to a 160 gig hard drive instead of a 120)

Anyone else experiencing this?

 

[nateman99]

What box and what software do you have?

I remember something similar here in Raleigh. As a work around, I reset my recordings for the digital simulcast channels (ours are in the 200-260 range). If you don't have Digital Cable, then that won't work.

Good luck and let us know how it goes!

 

[txcruiser]

What box and what software do you have?

I remember something similar here in Raleigh. As a work around, I reset my recordings for the digital simulcast channels (ours are in the 200-260 range). If you don't have Digital Cable, then that won't work.

Good luck and let us know how it goes!

I now have the Motorola DCT-120 and DCT-160.
I've tried the higher numbered digital channel equivalents but those aren't working either. It has now been 1 and 1/2 weeks. I'll try calling Comcast again next week.

 

[txcruiser]

I called TWC today.

Customer Service is very aware of the problem.
I told them it's been 3 weeks for me.
They supposedly credited my account for the last 3 weeks of DVR rental on both units. Guess I'll know for sure when the bill comes.
They said to keep calling back for credit as the weeks keep rolling by.

 

[txcruiser]

Today my Series Recordings are now working on my lower numbered channels again on both DVRs.

I guess they didn't want to credit my account anymore than 3 weeks of free DVR!

 

[stevenl]

Glad it worked out well..